Food Service Ambassador

Concord Hospital Health System; Concord (NH); On-site; USD 19,000 - 26,000; Full time

Job summary

Concord Hospital is seeking a Food Service Ambassador to assist patients with meals and the ordering process, while delivering menus and explaining options. The role emphasizes service quality and patient comfort.

Occasional cross-training in the Room Service Call Center or Patient Care Unit Stock may be required. The position supports accurate intake documentation and teamwork in a hospital setting.

Qualifications

• Three months related experience in food service and/or hospitality environment.
• Some training beyond high school is preferred.
• No Certification required.

Responsibilities

• Provides customer service to patients.
• Assesses patient's ability to utilize the meal ordering system and assists patients in placing meal orders.
• Explains menus and processes to patients.
• Serves food trays to patients.
• Participates in retrieval of calorie count and carbohydrate counting tickets for clinical follow up.
• Retrieves food trays and meal carts and records patients' fluids and food intake.
• Attends departmental meetings.
• Performs other duties as assigned.

Skills

Customer service

Meal ordering system

Education

Some training beyond high school

Job description

Summary

The Food Service Ambassador serves meals to patients in a professional and efficient manner, assisting patients with the ordering process and menu's as needed, and may be required to cross-train in the Room Service Call Center or Patient Care Unit Stock.

Education

Some additional training beyond high school, but less than an Associates Degree.

Certification, Registration & Licensure

None required.

Experience

Three months related experience in food service and/or hospitality environment.

Responsibilities

• Provides customer service to patients.
• Assess patient's ability to utilize the meal ordering system and assist patient's in placing meal orders.
• Serves menus and explains process to patients.
• Serves food trays to patients.
• Participates in retrieval of both calorie count and carbohydrate counting tickets for clinical follow up.
• Retrieves food trays and meal carts and records patients fluids and food intake.
• Actively attends departmental meetings.
• Performs other duties as assigned.

Equal Employment Opportunity

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this job, the employee is regularly required to bend, do fine motor, do repetitive motion, hear, reach, speak, and walk. The employee is occasionally required to climb, sit, smell, squat, stand, and taste.

Specific vision abilities required by this job include depth perception, far vision, near vision, and peripheral vision.

The employee is frequently exposed to airborne pathogens. The employee is occasionally exposed to bloodborne pathogens, bodily fluids, non-weather related heat or cold, and slippery surfaces.

The noise level in the work environment is usually moderate.