Food Server- Oak & Fork- Part Time (Harrah's AkChin Casino)

Caesars Entertainment; Maricopa (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Caesars Entertainment operates Oak & Fork at Harrah's Ak-Chin Casino in Arizona. The Food Server role supports guest dining with quick service, accurate order entry, and personable interactions in a fast-paced casino dining environment.

You will learn menu details, upsell Chef specials, and collaborate with the team to deliver a superior guest experience at Oak & Fork.

Qualifications

• High School Diploma or GED required or preferred.
• Prior Food Server experience is preferred.
• Must be at least 19 years old.
• Must carry and balance a service tray on shoulder.
• Must have legible handwriting.
• Must know menu prices and items and daily specials.
• Must read, write, speak and understand English.
• Must work well in a team environment.
• Must present a well-groomed appearance.
• Must have urgency and adapt to changing business demands.
• Must uphold integrity in a regulated business.
• Must maneuver all areas of the restaurant and access kitchen as needed.
• Must lift up to 50 pounds and push/pull 300 pounds on a cart.
• Must tolerate high kitchen temperatures and areas with smoke.
• Must stand and walk for long periods.

Responsibilities

• Provides fast and flawless service to guests and builds relationships.
• Takes food and beverage orders within 2 minutes of seating and repeats to ensure accuracy.
• Proficient with POS operations and cash handling.
• Maintains service levels and ensures revenue is accurately recorded.
• Effectively communicates clearly and professionally with guests and staff.
• Upsells specials, Chef's features and menu items with engaging language.
• Delivers orders promptly and checks guest satisfaction.
• Keeps tables clean, organized and properly set for guests.
• Works with culinary team to ensure quality and guest satisfaction.
• Handles guest concerns with supervisor support as needed.

Skills

Customer Service

Teamwork

Communication

Upselling

Multitasking

Stamina

English Proficiency

Integrity

Professional Appearance

Education

High School Diploma or GED

Tools

POS System

Job description

Food Server- Oak & Fork- Part Time (Harrah's AkChin Casino)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides fast and flawless service to the restaurant’s guest while building relationships and creating a comfortable atmosphere to ensure a truly great dining experience.

How You Will Create the Extraordinary

Maintains current and accurate information regarding menu (i.e., preparation) and welcomes each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeating order back to ensure accuracy.

Proficient in the operating functions of the POS computer and cash handling.

Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day-to-day operations and during system outages.

Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.

Differentiate guest service and give priority service to the appropriate tier leveled player.

Possess the ability to professionally handle high pressure and difficult situations.

Ensure tables are clear, appropriately set up and presentable for guests to be seated prior to being seated.

Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure.

Presents and up-sells any specials/Chefs features and/or specific menu items with enticing verbiage.

Engages guests in conversation during their dining experience.

Suggests items to guest based on expressed guest preferences.Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.

Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.

Delivers prepared food for the appropriate guest within three minutes of completed production order.

Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically thereafter.

Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction with the supervisor and/or involves the supervisor.

Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play.

Maintains cleanliness standards at tables and all workstations.

Adheres to regulatory, departmental and company policies.

Other duties as assigned.

Assists bus people, as necessary, in bussing, cleaning and setting tables.

Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction.

Upholds standards of dining room ambiance and atmosphere.

Handles and solves any concerns and questions from guests.

Works in an organized, efficient manner to provide service levels as established by company standards. Always maintains professional manners and posture, acting as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

What You Will Need

High school diploma or GED preferred

Prior Food Server experience is preferred.

Must be at least 19 years of age.

Must be able to carry and balance service tray on shoulder.

Must have legible handwriting.

Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required.

Must be able to read, write, speak and understand English.

Must be able to get along with co-workers and work as a team.

Must present a well-groomed appearance.

Must have a sense of urgency and react to changing business demands.

Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be able to maneuver all areas of assigned restaurant throughout entire shift.
• Must be able to access kitchen area when picking up customer food orders.
• Must be able to lift up to 50 pounds and to push or pull 300 lbs. on a cart or dolly.
• Must be able to tolerate high temperatures located in the kitchen area.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for long periods of time

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89413
• Job Category Food and Beverage & Culinary