Food Server/Host/Expo/Busser

Oxford Casino · Hotel & Sportsbook; Maine; On-site; USD 17,000 - 22,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, is seeking a guest service-focused team member for its food outlet. You will assist in daily operations, uphold safety and service standards, and support guests with courtesy and efficiency.

The role emphasizes teamwork, attention to detail, and proper handling of orders and service responsibilities in a fast-paced environment.

Qualifications

• Organized and efficient
• Strong communication with guests and teammates
• Good time management under busy shifts
• Must attain a TIPS certification per casino/state guidelines

Responsibilities

• Adheres to SOPs and completes daily checklists
• Performs daily tasks as assigned by management
• Demonstrates teamwork and acts as a role model
• Maintains guest relations and loyalty opportunities
• Uses POS to enter guest orders and service items
• Ensures food and beverages are served correctly and presented well
• Keeps work areas neat, clean, and organized

Skills

Organizational skills

Effective communication

Time management

Job description

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Responsible for ensuring the overall effectiveness of guest service in the food outlet. Gives directions to guests or attendees in this outlet as necessary. Shows dignity, kindness and respect to guests and team members. Involved in setting up, maintaining, and working a shift or shifts in a F&B. Adherence to company standards and directives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to all Standard Operating Procedures, SOPs.
• Able to complete daily checklists.
• Complete daily tasks assigned by management.
• Shows great teamwork with all.
• Is a role model for the company and responds to questions positively.
• Shows dignity, kindness and respect to guests and Team Members.
• Maintains an awareness of applicable laws and operates within those guidelines.
• Must attain a TIPS certification according to Casino and State guidelines.
• Assists in the delivery and dispensing of items ordered by guests’ service orders, beverages and food.
• Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).
• Works with communication devices such as telephones, bulletin boards, and tablets.
• Must speak with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Pushes carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.
• Interprets food orders coming through kitchen printers from dining room.
• Organizes orders for service.
• Prepares food trays from completed kitchen line items and organize trays for service staff to serve.
• Prepares and serves appropriate side sauces with kitchen items.
• Keeps station and kitchen service area neat and organized.
• Keeps beverage service and food service trays neat, clean and organized.
• Maintains strict quality control on all food being served.
• Ensures that food is at proper temperature and well presented.
• Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional:
• Cleans and polishes tableware of spots, pre-buses.
• Handles guest banking of all dining room checks and monies.
• Uses point of sale equipment to enter orders for kitchen personnel.
• Services area and number of cover requirements to be determined.
• Buses tables in a timely manner to accommodate new business if needed.
• Ability to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• Works safely, with sanitation, efficiency, and with guest’s loyalty in mind.
• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is always presentable.
• Maintains confidentiality and security of relevant information.
• Demonstrates record of successful interpersonal skills regarding working with diverse people and levels of authority.
• Ability to multi-task and complete all tasks with minimal supervision and shows a sense of urgency no matter what the business volume is.

REQUIRED SKILLS AND ABILITIES

This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At other times, the work requires some physical exertion, such as pushing, pulling and reaching Required prolonged standing and walking with mobility. Bending and reaching from a level height to 6 feet. Normal hearing, vision, and hand/eye coordination and manual dexterity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.