Food Server

Presque Isle Downs Casino; Millcreek Township (PA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company 401k match

Stock purchase plan

Team engagement

Referral plan

Job summary

Presque Isle Downs & Casino is hiring a Food Server to join the Food & Beverage team. You will take orders, serve food and beverages, and create a welcoming dining experience in a fast-paced setting.

The candidate will deliver orders, ensure outstanding customer service, and maintain front and back-of-house areas. Responsibilities include taking orders, serving tables, handling cash transactions, and maintaining knowledge of menu items, wine, and specialty beverages.

Qualifications

• Must have excellent communication skills and be able to read and interpret safety rules, menus, and procedures.
• Ability to speak before groups of customers or employees with confidence.
• Experience handling cash and operating POS systems in a high-volume setting.

Responsibilities

• Take beverage and food orders, deliver to tables, and cash out guests.
• Maintain 4-6 tables at once with organized, high quality service.
• Learn the menu items including specials and wine knowledge.
• Work with team and management to exceed guest expectations and value perception.
• Maintain an organized, clean station and dining room; restock as needed.
• Potentially bus tables and complete other assigned tasks as required.

Skills

Communication skills

Customer service

Cash handling

Alcohol service knowledge

Education

High school diploma or equivalent

Tools

POS system

MICROS

Job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

JOB SUMMARY

Join our Food & Beverage team as a Food Server! Provide outstanding guest service by taking orders, serving food and beverages, and creating a welcoming dining experience. If you enjoy working in a fast-paced, team-oriented environment, we'd love to meet you!

Candidate will take orders, deliver food & beverages, ensure optimal customer service, and organize and clean the front and back of the restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Interacts with guests in a positive manner. Smiles, makes guests feel welcome and comfortable, and maintains a high level of professionalism at all times.
• Takes beverage and food orders, delivers orders to tables, and cashes out guests. Must be able to maintain a minimum of 4-6 tables at one time.
• Consistently utilizes the pivot method when serving tables.
• Maintains a complete and thorough knowledge of all menu items, including feature items.
• Will work with all staff and management to strive to exceed guest expectations and value perception.
• Communicates to supervisors and management compliments and concerns in a positive manner.
• Maintains an organized and clean station and dining room as well as replenishes dining room items as assigned.
• Works in a team atmosphere and may be required to bus tables, clean up, and complete other assigned tasks.
• Possesses excellent verbal and cash handling skills along with a full knowledge of basic alcohol beverage and food service.
• Possesses knowledge of upscale service techniques, food, specific wine and specialty beverage knowledge and communication skills.
• Will work nights, weekends, holidays and special events.
• May be required to learn and be tested on a variety of new products, recipes, service and cooking techniques on a regular basis to ensure the department is improving as a whole.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

REQUIRED SKILLS AND ABILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Candidate must have excellent communication skills, be polite, present a neat appearance and be committed to 100% customer service. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, menus, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

MICROS or POS system knowledge preferred.

CERTIFICATES AND LICENSES

Candidate must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs & Casino.

EDUCATION AND EXPERIENCE

High school diploma or equivalent preferred but not required. Prior restaurant experience preferred but not required. LBV Server should have 1-3 years’ experience in a fine-dining setting. Bartending skills a plus.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is loud. There is smoking in the Casino, and therefore the environment may be smoky.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to sit, lift, bend, stoop, climb, walk, and stand for extended periods of time. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.