Food Server

AKA Hotels + Hotel Residences; Boston (MA); On-site; USD 26,000 - 27,000; Full time

Job summary

AKA Hotels + Hotel Residences in Boston is seeking a Restaurant Server/Team Member to ensure guest satisfaction through friendly, attentive service. You will greet guests, present specials, take and relay orders, and coordinate with the kitchen using our POS system.

Prior high-end restaurant experience is preferred, with strong etiquette and guest relations skills. This role requires a high school diploma or equivalent, TIPS and Food Handlers certifications, and the ability to multitask in a

Qualifications

• High school diploma or equivalent.
• TIPS and Food Handlers certifications required.
• Previous serving experience preferred.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Properly set up our daily serving table, ensuring all menu offerings are displayed for our guests.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Demonstrate proper communication with the kitchen for any food allergies.
• Input the order into the Point of Sales system to inform the kitchen of the order details.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sales procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Team player

Professional image

Guest relations

Menu knowledge

POS proficiency

English communication

Multitask

Serving experience

Education

High School diploma or equivalent

TIPS certification

Food Handlers certification

Tools

Point of Sale system

Job description

• Pay or shift range: $19 USD to $19.10 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

TEAM MEMBER REQUIREMENTS

• Always maintain a professional appearance and manner.
• Must be willing to help co- workers and be a team player.
• Previous experience preferred in a high end restaurant / bar setting
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs, through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates and guests.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Must have the ability to communicate in English.

RESPONSIBILITIES

• Check station before, during and after shift for proper set-up and cleanliness.
• Properly set up our daily serving table, ensuring all menu offerings are displayed for our guests.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Demonstrate proper communication with the kitchen for any food allergies.
• Input the order into the Point of Sales system to inform the kitchen of the order details.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sales procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

DESIRED SKILLS

• Demonstrated problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Projects a professional and polished image that inspires confidence and trust.
• Is team-oriented and works collaboratively to achieve team goals.
• Committed to exceeding quality standards and providing exceptional products and services.
• Pursues work with insatiable energy and drive.
• Understands the job, its duties, and its role in the organization.
• At least 2 year of previous serving experience preferred.

REQUIRED QUALIFICATIONS

• Ability to multi-task.
• High School diploma or equivalent experience. Must present upon hire TIPS and Food Handlers certifications

PHYSICAL REQUIREMENTS

• Must be able to lift up to 30 lbs.
• Stand, bend, stretch, lift items and moves intermittently during working hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.