Food Safety & Quality Customer Service Coordinator

Symba & Snap Gourmet Foods Inc; Cleveland (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

Symba & Snap Gourmet Foods Inc in Cleveland, OH is seeking a Customer Service Coordinator to act as the liaison between customers and internal teams, ensuring accurate order processing and prompt issue resolution. You will work with Food Safety, Quality, production, and logistics to maintain compliant documentation and timely communications.

The role requires 2–3 years in regulated environments and a High School Diploma, with an Associate’s degree preferred.

Qualifications

• High School Diploma or equivalent.
• Associate’s degree preferred.
• Progressive customer service experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries and orders.
• Process and maintain customer orders in the ERP/order management system.
• Coordinate fulfillment with production, planning, warehouse, and shipping.
• Communicate order status and delivery updates to customers.
• Investigate and resolve customer service issues and discrepancies.
• Maintain accurate customer records and documentation.
• Support sales with customer-related reporting.
• Prepare customer service reports and metrics.

Skills

Customer service

Regulated environments

Math skills

Education

High School Diploma

Associate’s degree

Job description

Symba & Snap Gourmet Foods Inc in Cleveland, OH is seeking a Customer Service Coordinator to act as the liaison between customers and internal teams, ensuring accurate order processing and prompt issue resolution. You will work with Food Safety, Quality, production, and logistics to maintain compliant documentation and timely communications.

The role requires 2–3 years in regulated environments and a High School Diploma, with an Associate’s degree preferred.