Food Safety & Quality Compliance Mgr

City Fresh Foods; Boston (MA); On-site; USD 69,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

City Fresh Foods, located in Roxbury, MA, seeks a Food Safety & Quality Compliance Manager to drive the company’s safety programs. The role spends most time on the production floor conducting audits, coaching staff, and enforcing standards while also managing documentation and regulatory compliance.

You’ll lead a team, train staff on SOPs, and partner with leadership to improve processes. Strong HACCP/FSMA knowledge and relevant certifications are highly valued.

Qualifications

• 3–5+ years of QA/compliance in a food production/manufacturing environment.
• Strong understanding of HACCP, FSMA Preventive Controls, and regulatory requirements.
• Experience conducting audits and managing compliance documentation.
• Hands-on, fast-paced production environment and ability to coach teams.
• Certifications (ServSafe, PCQI, HACCP, CCFS, CP-FS) preferred.

Responsibilities

• Be on the floor daily to monitor production, storage, sanitation, and distribution practices.
• Conduct routine audits, inspections, and walkthroughs for compliance.
• Lead corrective actions on the spot and escalate significant deviations.
• Review supplier documentation, Certificates of Analysis, and audit reports.
• Place product on hold when immedate safety concerns arise and coordinate recalls if needed.
• Manage environmental monitoring and allergen control programs.

Skills

Food safety

Audits

Staff training

FSMA knowledge

Coaching

Education

ServSafe Certified

PCQI Certified

HACCP Certification

NEHA Certification

CP-FS / CCFS

Job description

Food Safety & Quality Compliance ManagerPay: $69,000.00 - $72,000.00 per yearReports To: Director of Systems & TrainingFLSA Status: ExemptThis position is located in Roxbury, Massachusetts 02119About this RoleThe Food Safety & Quality Compliance Manager is the driving force behind our food safety and compliance systems. You’ll be hands-on in the facility every day, making sure our operations meet all regulatory requirements while helping teams build strong, consistent habits around food safety.This is a floor-first leadership role: expect to spend 50%–60% of your time actively on the production floor conducting audits, coaching staff, and reinforcing standards, and 30–40% on administrative and system management work.You’ll play a critical role in making sure our HACCP plans, FSMA Preventive Controls, and internal SOPs are not just documented — but actually followed, understood, and improved over time.What You’ll Be DoingHands-On Compliance Leadership (60–70%)· Be present on the floor daily monitoring production, storage, sanitation, and distribution practices.· Conduct routine audits, inspections, and walkthroughs to ensure compliance with food safety standards.· Identify issues in real time and lead corrective actions on the spot.· Support supplier approval and verification programs, including review of supplier documentation, Certificates of Analysis, specifications, audit reports, and other verification activities as required by the Food Safety Plan.· Have authority to place product on hold and escalate or stop production when an immediate food safety or regulatory concern is identified.· Escalate significant food safety deviations to appropriate operational and executive leadership.· Manage and implement the environmental monitoring program, including sampling plans, site selection, sample collection, laboratory submission, results review, investigation of positive findings, corrective actions, and verification of corrective actions.· Oversee allergen control program, including allergen identification, storage, production sequencing, changeover procedures, cleaning verification, labeling controls, and prevention of allergen cross-contact.· Support recall preparedness, including maintenance and testing of recall procedures, traceability exercises/mock recalls, and coordination of food safety information during an actual recall or withdrawal.· Prioritize food safety issues based on risk and potential impact to public health, product safety, regulatory compliance, and business operations.· Ensure food safety monitoring equipment, including thermometers, scales, test equipment, and other measuring devices, is properly calibrated, maintained, and documented according to established procedures.· Reinforce SOP adherence by working directly with Operation Leadership during production.· Partner with Facilities & Maintenance to ensure equipment and sanitation processes meet compliance standards.Team Support & Training· Lead a food safety team across all departments.· Train staff on food safety procedures, SOPs, and compliance expectations.· Provide real-time coaching and feedback to reinforce proper practices.· Help build and promote a food safety culture where food safety is understood, owned, and consistently executed across all departments.· Communicate risks, gaps, and recurring issues clearly to leadership.· Collaborate with the Director of Systems & Training on process improvements and updates.Administrative & Compliance Systems (30–40%)· Maintain food safety monitoring systems, logs, and document control for food safety policies, SOPs, HACCP plans, Food Safety Plans, forms, work instructions, and revisions to ensure current versions are available.· Create any new documentation needed to ensure FDA, USDA, Massachusetts Division of Food Protection and Boston ISD – Health Division compliance.· Ensure all records are accurate, complete, and audit-ready at all times.· Support preparation for FDA, state, and third-party audits.· Track corrective actions and ensure timely resolution.· Support HACCP plan execution and FSMA Preventive Controls compliance.· Analyze trends in compliance data and help implement improvements to reduce repeat issues.What You’ll Bring· 3–5+ years of quality assurance, or compliance in a food production or manufacturing environment· Strong understanding of HACCP, FSMA Preventive Controls, and regulatory requirements· Experience conducting audits and managing compliance documentation· Confidence working in a hands-on, fast-paced production environment· Strong communication skills and the ability to coach and influence teams· ServSafe, PCQI, HACCP, or NEHA Certified in Comprehensive Food Safety (CCFS) or Certified Professional – Food Safety (CP-FS) preferred.· Detail-oriented with a proactive, problem-solving mindsetWhat Success Looks LikeYou know you’re succeeding in this role when:· The production floor is consistently audit-ready — issues are identified early and addressed quickly.· Food safety logs and documentation are complete, accurate, and easy to review at any time.· Corrective actions are resolved quickly, and repeat issues decrease over time.· Staff understand and follow SOPs without constant oversight.· Audits (internal and external) are passed with minimal findings.· You’re present, engaged, and seen as a go-to resource for food safety and compliance.· Food safety isn’t just enforced; it’s part of how the team operates every day.Key Performance Indicators (KPIs)· Achieve 95% completion of scheduled internal audits, with documented corrective actions for identified deficiencies.· Demonstrate month-over-month improvement in significant food safety findings.· Ensure 90% of corrective actions are initiated within 24–48 hours with completion tracked according to risk-based due dates and monitoring through closure.· Complete and document 100% of scheduled daily floor audits and walkthroughs.· Ensure training for 100% of staff on relevant SOPs and food safety procedures, with ongoing reinforcement and training completion documented and effectiveness verified.Physical Requirements· Prolonged periods of standing on your feet. Bending, lifting, and repetitive motion of arms and legs.· Must be able to lift up to 25 pounds at a time.Experience:food safety: 3 years (Required)License/Certification:ServSafe (Required)NEHA (Required)PCQI (Required)HACCP Certification (Required)Certified in Comprehensive Food Safety (CCFS) (Required)Certified Professional – Food Safety (CP-FS) (Preferred)Equal Employment Opportunity StatementCity Fresh Foods, Inc. is an Equal Opportunity Employer. We welcome candidates from all backgrounds and value the perspectives they bring. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy or pregnancy-related conditions, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran or active military status, or any other legally protected status under federal or Massachusetts law.All employment decisions—including recruitment, hiring, training, compensation, benefits, promotion, discipline, termination, and other terms and conditions of employment—are made without regard to protected status.City Fresh Foods, Inc. will provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, consistent with applicable law.DISCLAIMER:This job responsibility description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Benefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insurance