Food Safety Quality Assurance Manager

Dunkin' - Franchisee Of Dunkin Donuts; Smithfield (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Food Safety & Quality Assurance Manager to oversee daily food safety, quality, and sanitation in the facility. The role leads HACCP, manages quality systems, and ensures all products and processes meet regulatory and company standards.

Collaborate with Production, Sanitation, and Maintenance to prevent problems, correct deviations quickly, and strengthen operational consistency.

Qualifications

• Experience implementing food safety and QA programs in a manufacturing setting.
• Ability to conduct audits and verify compliance with standards.
• Strong knowledge of HACCP and FSMA requirements.
• Proficient in maintaining audit-ready records and documentation.

Responsibilities

• Develop, implement, and maintain food safety and QA programs to meet regulatory and brand standards.
• Provide hands-on floor support to troubleshoot issues and verify controls.
• Monitor production and quality systems for safety and conformance.
• Conduct internal inspections, audits, and verification activities; drive CAPA.
• Lead site readiness for audits and serve as primary contact during inspections.
• Train and coach staff on food safety, FSMA controls, and sanitation practices.
• Collaborate with sanitation and maintenance teams to investigate root causes and implement corrective actions.
• Maintain audit-ready documentation and use data trends for continuous improvement.

Skills

Food Safety

Quality Assurance

HACCP

FSMA

Regulatory Compliance

Audit Readiness

Documentation

Job description

The Food Safety & Quality Assurance Manager is responsible for all daily food safety, quality, and sanitation oversight in the facility. This role leads HACCP, manages quality systems, resolves on‑floor issues in real time, and ensures every product and process meets regulatory and company standards. The FSQA Manager works closely with Production, Sanitation, and Maintenance to prevent problems, correct deviations quickly, and strengthen operational consistency.

Primary Duties & Responsibilities

1. Develop, implement, and maintain food safety and quality assurance programs that ensure compliance with regulatory requirements, FSMA, Dunkin brand standards, and company expectations.
2. Provide hands‑on support on the production floor to troubleshoot issues, verify controls, and ensure standards are followed.
3. Monitor production and quality systems to verify product safety, legality, and conformance to specifications.
4. Conduct internal inspections, audits, and routine verification activities; identify risks and drive corrective and preventive actions to resolution.
5. Review quality records, test results, deviations, and non‑conformances to ensure timely investigation, documentation, and follow‑up.
6. Lead site readiness for regulatory, customer, Dunkin brand, and third‑party audits, and serve as the primary point of contact during inspections.
7. Train and coach team members on food safety, FSMA preventive controls, Dunkin brand standards, sanitation practices, documentation requirements, and continuous improvement.
8. Partner with, sanitation, maintenance, and leadership teams to investigate root causes and implement sustainable corrective actions.
9. Maintain accurate, audit‑ready documentation and use data trends to drive continuous improvement in food safety and product quality performance