Food Safety Communications & Customer Support Specialist

USDA-FSIS; Urbandale (IA); On-site; USD 53,000 - 79,000; Full time

Job summary

USDA-FSIS, within the Office of Public Affairs and Training (OPAT) and the Food Safety Education Staff (FSES), focuses on communicating food safety issues to the public and internal audiences to reduce the risk of foodborne illness.

The role emphasizes clear explanations of regulatory and scientific information, along with promoting citizen participation and behavior changes in food safety practices.

Qualifications

• One year of specialized experience at GS-7 level or equivalent.
• Master's degree or 2 years graduate education or professional degree.
• Ability to explain regulatory, scientific or technical information in writing and orally.
• Education above first year of graduate level counts toward qualifications.

Responsibilities

• Communicate with the public and internal audiences about FSIS programs and food safety issues.
• Increase citizen participation and behavior changes regarding food safety.
• Support FSIS mission to reduce the risk of foodborne illness through outreach and education.

Skills

Customer service

Regulatory/food safety comms

Written and oral communication

Research on food safety topics

Knowledge management software basics

Education

Master's degree or higher

2 years graduate education

LL.B./J.D. (related)

Ph.D. or equivalent doctoral degree

Job description

USDA-FSIS, within the Office of Public Affairs and Training (OPAT) and the Food Safety Education Staff (FSES), focuses on communicating food safety issues to the public and internal audiences to reduce the risk of foodborne illness.

The role emphasizes clear explanations of regulatory and scientific information, along with promoting citizen participation and behavior changes in food safety practices.