Food Runner - HRC San Francisco

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Hard Rock Cafe in San Francisco is seeking a Food Runner to deliver orders to guests with a friendly, professional approach and to assist servers in addressing guest requests. You will help maintain a clean, organized dining area and support kitchen and front-of-house staff to ensure a smooth service flow.

The role emphasizes hospitality, teamwork, and maintaining high standards while working in a fast-paced restaurant environment.

Qualifications

• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.

Responsibilities

• Deliver food to guests quickly and efficiently.
• Deliver condiments and drinks as needed (to include alcoholic beverages).
• Refill beverages as needed.
• Respond to guest inquiries in a courteous and polite manner.
• Promptly and professionally, handle guest issues and communicates problems and concern to management.
• Maintain a clean and organized server alley and expo area.
• Stock ice and glassware on the server line.
• Pre-buss tables.
• Clean and reset dirty tables.
• Sweep the floor.
• Assist and communicate clearly with the kitchen staff and front of the house staff.

Skills

Calm under pressure

Organizational skills

Guest service orientation

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsibilities

• Food Runners may be utilized at Hard Rock Cafe during high business volume.
• In addition to delivering guests’ orders, they will assist servers in responding to the requests of our guests.
• The main responsibility of this position is to deliver food to guests in a friendly, professional and knowledgeable manner.

Basic functions of a Food Runner:

• Deliver food to guests quickly and efficiently.
• Deliver condiments and drinks as needed (to include alcoholic beverages).
• Refill beverages as needed.
• Respond to guest inquiries in a courteous and polite manner.
• Promptly and professionally, handle guest issues and communicates problems and concern to management.
• Maintain a clean and organized server alley and expo area.
• Stock ice and glassware on the server line.
• Pre-buss tables.
• Clean and reset dirty tables.
• Sweep the floor.
• Assist and communicate clearly with the kitchen staff and front of the house staff.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

This Cafe may cross-train the Servers and the Bussers

Pay Range: Pay Range: $2 - $25

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!