Food Runner / Expeditor

Madeline Hotel & Residences, Auberge Resorts Collection; Ballenger Creek (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel as a Food Runner/Expeditor, where you'll enhance guests' dining experiences by ensuring timely and accurate order delivery. This full-time role requires effective communication and customer service skills in a luxurious setting, offering a competitive compensation package.

Qualifications

• Prior experience in customer service or a similar role in a luxury setting is preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to communicate effectively in English.

Responsibilities

• Ensure effective communication between the kitchen and front of house teams.
• Perform finishing touches on dishes and assist servers.
• Engage with guests to ensure satisfaction with their beverages and service.

Skills

Customer Service

Effective Communication

Job description

Join our dynamic team as a Food Runner / Expeditor. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of orders from the kitchen to their tables, contributing to an exceptional dining experience.

1. Ensure effective communication between the kitchen and front of house teams by calling out orders, updating dish statuses, and alerting waitstaff when dishes are ready to serve.
2. Ensure all orders are completed accurately, timely, and with the correct priority.
3. Perform finishing touches on dishes, such as garnishing and cleaning plates.
4. Assist servers, bartenders, and guests by taking orders and delivering requested items efficiently.
5. Engage with guests to ensure satisfaction with their beverages and overall service, maintaining a caring and high-quality experience.
6. Operate, maintain, and clean restaurant equipment and fittings properly.
7. Keep the expediting area and restaurant outlets tidy, organized, and well-stocked at all times.
8. Serve food in accordance with safety standards, including proper temperature control.
9. Check in with guests upon dish delivery to ensure they have everything they need.

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five-star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to a variety of unique experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season.

The targeted compensation rate for this full-time, year-round, non-exempt position is $13+ Tips per hour. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Qualifications

• Prior experience in customer service or a similar role in a luxury setting is preferred.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Ability to communicate effectively in English.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique but shares a crafted approach to luxury, bringing the essence of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With locations across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Visit aubergeresorts.com to learn more. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.