Food Runner/Busser

Omni Hotels & Resorts; Charlottesville (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Charlottesville Hotel is seeking a Food Runner to support dining service in a fast-paced hotel environment. You will deliver dishes from the kitchen to tables, assist servers, and ensure guests receive attentive service.

The role requires knowledge of menu items, the ability to multitask, and a friendly, professional demeanor. Flexible shifts including AM/PM and weekends may be required.

Qualifications

• Customer service mindset and guest-facing experience.
• Clear verbal communication with guests and team members.
• Ability to multitask in a fast-paced hotel environment.
• Physical stamina to stand, walk, and lift up to 25 lbs.

Responsibilities

• Bring food from kitchen to tables to support servers.
• Assist servers during meal periods and with bussing.
• Know all menu items and greet guests warmly.
• Inform servers/managers of additional service needs.
• Perform side work and other duties as assigned.

Skills

Customer service

Verbal communication

Multitasking

Stamina

Job description

Omni Charlottesville Hotel

Omni Charlottesville Hotel is a premier full-service hotel in downtown Charlottesville, Virginia, blending Southern charm with contemporary comfort. The recently renovated 205 guest rooms and suites offer scenic views of historic Charlottesville or the Blue Ridge foothills, complemented by thoughtful amenities for both business and leisure travelers. On-site features include indoor and outdoor pools, a fully equipped fitness center, and over 14,000 square feet of flexible meeting and event space, ideal for corporate events, weddings, and social gatherings. Dining at The Conservatory and The Hillock Neighborhood Kitchen celebrates the region's culinary spirit and provides welcoming spaces for connection.

At Omni, we are driven by a bold vision: to become the best hospitality company in America, delivering exceptional experiences for every guest, every day.

Overview:

The Food Runner provides quality service that exceeds Guest expectations by proactively embracing service standards.

Responsibilities:

• Bring food from the kitchen to tables to support the servers.
• Assist servers during meal period.
• Must have knowledge of all menu items.
• Greeting guests in a warm and friendly manner.
• Assist the server with busing tables.
• Assisting servers in any capacity to ensure guest satisfaction.
• Inquire if additional service is needed from guests upon delivery and inform the server or manager.
• Perform any additional duties assigned by supervisor or management including side work responsibilities.

Qualifications:

• Must be able to lift 25 lbs.
• Ability to clearly communicate verbally with guests, management and co-workers.
• Must be able to work in a fast-paced environment.
• Must be able to multitask.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 25lbs without assistance.
• Must be able to work AM/PM shifts, weekends, and holidays.
• Must be to successfully complete ServSafe and TIPS (Alcohol Certification).

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.