Food Runner

Saracen Casino; Pine Bluff (AR); On-site; USD 22,000 - 32,000; Full time

Job summary

The Food Runner at Saracen Casino Resort delivers food from the kitchen to guests efficiently, keeps the expo line organized, and assists servers with carryout orders. This role emphasizes friendly service, teamwork, and adherence to casino policies.

Candidates should be 18+ with a high school diploma, strong communication skills, and the ability to work nights, weekends, and holidays in a fast-paced casino environment.

Qualifications

• Outgoing personality and cheerful disposition.
• Excellent communication skills with guests and team.
• Ability to write routine notes and speak clearly to the public.

Responsibilities

• Deliver food orders from kitchen to tables accurately and promptly.
• Maintain cleanliness of expo line and organize order tickets.
• Expedite carryout and catering orders as needed and assist servers.
• Communicate effectively with back-of-house to ensure timely service.
• Adhere to Saracen Casino Resort policies and attendance standards.

Skills

Outgoing personality

Excellent communication

Customer service

Written and verbal English

Education

High school diploma or equivalent

Job description

The Food Runner is primarily responsible for delivering food orders from the kitchen to customers’ tables rapidly and accurately. It is this person who will maintain the cleanliness of the expo line, organization of order tickets, and communicate effectively with BOH team. The Food Runner will also be responsible for the initial expediting of carryout and catering orders. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Be familiar with restaurant menu, assisting guests with any questions.
• Clean, set-up and organize all service & bussing stations.
• Assist restaurant server with the removal of soiled dishes and trays.
• Removal of trash on a timely need.
• Assist other associates to promote a positive team environment.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Assist guests with children in obtaining appropriate seating (booster chairs/high chairs, etc.), let parents handle children.
• Outstanding example of and a credit to Saracen Casino Resort

Qualifications/Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have outgoing, friendly personality and a cheerful accommodating disposition.
• Must be a minimum of 18 years of age or older upon employment
• High school diploma or its equivalency required.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid Gaming License.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL AND ENVIRONMENT DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk and move through all areas of the casino.
• Must be mobile for long periods of time. Able to lift and carry upto 30 lbs.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Work nights, weekends and holidays as required.

Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct"

Here’s a breakdown of what this means:

• Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
• Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
• Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• D - Deliver
• Y - Yes, We Can!

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Saracen Casino Resort is an Equal Opportunity Employer.