Food Runner

Deep Lagoon; Marco Island (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Phelan Family Brands is seeking a Food Runner to quickly deliver food and beverages to tables while providing attentive service throughout the guest experience. You will interact with guests consistently to ensure satisfaction and maintain pace with service standards.

Responsibilities include reading tickets, expediting orders by ticket priority, maintaining clean and organized tables, and coordinating with servers and managers to resolve issues.

Qualifications

• Ability to accurately read food tickets and expedite dishes according to ticket times.
• Consistent focus on food safety standards.
• Excellent communication with guests, servers, and managers.
• Willingness to balance and deliver multiple plates quickly.
• Maintain a friendly, professional demeanor with guests throughout service.

Responsibilities

• Deliver food and beverages directly to tables promptly.
• Read tickets and expedite orders according to longest times.
• Inform managers of long ticket times per standards.
• Ensure guest expectations are met before leaving the table.
• Refill non-alcoholic drinks and stay attentive to guest needs.
• Pre-bus and bus tables as needed; signal servers for next steps.

Skills

Reading tickets

Food safety

Communication

Multi-plate handling

Guest service

Job description

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team.At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibilities of our Food Runners is to quickly and carefully deliver food and beverages directly to the table and to deliver hands on service throughout the entire guest experience. Constant guest interaction is the food runner's specialty.

Duties / Responsibilities/ Job requirements:

• Ability to accurately read food tickets and correctly calculate and expedite completed food dishes accordingly to longest ticket times expedited first (except for recooks and special requests).
• Ability to promptly inform all Managers of any long time check, as per the company ticket time standards.
• Working knowledge of all food recipes and specs to ensure quality assurance of all food products.
• Working knowledge and consistent focus on food safety standards.
• Food runners must always maintain an outgoing personality and be consistently friendly with excellent communication skills.
• Food runners must have the ability to safely carry and balance several plates of food at one time with a good pace.
• Food runners must have the ability to quickly read expedited food checks and to correctly deliver food to the table number(s) listed on the food checks.
• Food runners must have the ability to ensure that all guest expectations have been met before leaving the table.
• The ability to clearly communicate with guests and to both servers and/or a manager with any concerns or problems with a guest, such as a long time ticket, a food item that is incorrect or is undesirable to the guest.
• The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item.
• A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work.
• A passion for high standards and the ability to provide Best in class service.
• Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience.
• Observes tables and keeps track of clean, dirty and occupied tables.Pre-bus and bus tables as needed. Informs Bussers of dirty tables.
• Maintains filled water and tea pitchers, regularly tours the restaurant to interact with our guests and to provide refills to seated guests.
• Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.