Food Production Team Lead

BJC HealthCare; Belleville (IL); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

401(k) with company match

Tuition Assistance

Paid Time Off

Benefits through BJC Total Rewards

Job summary

Memorial Hospital Belleville is seeking a Food Production Team Lead to support daily operations inPatient Services and the Commissary Kitchen. You will coach catering staff, ensure correct diets, screen allergies, and train new associates.

You will open/close areas, perform audits for standards and regulatory requirements, and provide excellent guest service recovery. Safe food handling and temperature control are essential in this role.

Qualifications

• Knowledge of special/modified diets and allergy restrictions.
• Ability to coach/train catering associates and diet techs.
• Demonstrates audits and standards compliance in food service.
• Focus on guest service and timely meal delivery.

Responsibilities

• Assist supervisor in patient services and commissary kitchen operations.
• Open/close areas, mentor trainees, and provide performance feedback.
• Conduct audits (5S, standards, sanitation) and share results.
• Provide high-level guest service recovery to staff and patients.
• Ensure safe food handling and monitor temperature compliance.

Skills

Dietary knowledge

Coaching & training

Audits & compliance

Guest service

Education

High School Diploma or GED

Job description

Additional Information About the Role

Looking to take the next step in your Food Service Career? Memorial Hospital in Belleville has an opening for a Food Production Team Lead!

• Must be able to work 6:30a.m. to 3:00p.m. and 10:30a.m. to 7:30p.m.
• Rotating weekends and holidays
• High school diploma or GED required

Overview

Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care including Children’s at Memorial for pediatric emergency care. It provides patients a full complement of diagnostic and treatment services as well as heart and vascular care. Memorial, offering medical and surgical services plus critical care, is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. In addition, Memorial Belleville recently was accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been designated as a Magnet®-recognized organization for nursing excellence by the American Nurses Credentialing Center.

Memorial Hospital Shiloh, a 94-bed, all-private suite hospital was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services plus critical care.

The Food & Nutrition Department is responsible for providing high quality nutrtion services to patients, staff and visitors on a daily basis. Services also include vending machines and meeting/special event catering.

Preferred Qualifications

Role Purpose

The Team Lead position provides assistance to the Supervisor in Patient Services in the daily operational functions and/or production manager in the Commissary Kitchen. This position ensures the patients receive the correct diet as ordered by the physician and screens food allergens and modified diets as appropriate. The position is responsible for coaching and training of new catering associates, diet techs, and cold commissary workers. The position opens and closes the patient services area of the department and/or the Commissary Kitchen. The position performs a variety of audits for standards compliance as well as regulatory requirements. This position conducts Service Recovery with patients, families, nursing and customers of the Commissary Kitchen.

Responsibilities

• Has knowledge of all special/modified diets. Assists Diet Techs and Catering Associates with meal selections by providing guidance/training based on prescribed diet order and diet/allergen restrictions. Assists various positions to ensure quality, productivity and timely delivery of service.
• Reviews tray tickets, reviews allergy alerts, performs tray assessment audits, 5S Audits, conducts standards audits, sanitation audits and conducts galley audits on the nursing units. Shares results with staff and monitors action plan(s).
• Opens and closes the Patient Services area and/or the Commissary Kitchen in the absence of a supervisor. Demonstrates/teaches “Standard Work” processes and all meal delivery program standards to Diet Techs and Catering Associates. Provides encouragement, feedback and mentoring to trainees. Assesses performance and behavioral skills- provides feedback on annual performance evaluations.
• Provides a high level of guest service recovery to nursing staff, production staff, supervisory staff, patients, families, and customers of the Commissary Kitchen.
• Demonstrates/teaches safe food handling, Infection Control Prevention, and basic computer software applications. Monitors food quality during meal service focusing on food and equipment temperature compliance. Tracks statistics needed for monthly reporting.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Licenses & Certifications

• Serve Safe

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer