Food Partner (PT)

Rock City Enterprises; Lookout Mountain (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Rock City Gardens is seeking enthusiastic team members for our Food & Beverage team. You will deliver memorable dining experiences, assist with snacks and meals, and support daily food operations while upholding our Culture of Excellence.

You’ll handle guest interactions, promote menu items, work across locations, and maintain cleanliness and order in dining areas. Training and growth opportunities accompany a role in a dynamic, fast-paced environment.

Qualifications

• Food service experience preferred but not required.
• Willingness to receive training and develop new skills.
• Ability to obtain ServSafe Food Handler Certification.

Responsibilities

• Deliver excellent guest service aligned with mission, culture and values.
• Engage guests and promote menu items through up-selling to grow sales.
• Operate the cash register and POS system, including opening/closing procedures.

Skills

Guest service

Verbal communication

Reading operational documents

Teamwork

Math basics

Education

ServSafe Food Handler Certification

Tools

POS system

Cash register

Job description

Job Summary

Rock City Gardens, a one-of-a-kind natural attraction known for breathtaking views, ancient rock formations, and beautiful gardens, is seeking enthusiastic and service-oriented individuals to join our Food & Beverage team.

Description

The Food & Beverage Partner serves as a frontline ambassador for Rock City Gardens, delivering memorable dining experiences that enhance each guest’s visit. Whether assisting with quick snacks or full meals, this role plays a vital part in supporting daily food operations while upholding the organization’s Culture of Excellence.

Essential Duties & Responsibilities

Guest Service & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model appropriate guest and partner interactions at all times.
• Actively engage guests and promote menu items through up‑selling to grow sales.

Food & Beverage Operations

• Work across all Rock City Gardens food and beverage locations as assigned.
• Prepare and serve food in accordance with established recipes, portion standards, and quality expectations.
• Operate the cash register and Point‑of‑Sale (POS) system, including opening and closing procedures and daily deposits.

Food Safety & Sanitation

• Assist in checking and recording food temperatures as required.
• Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score.
• Maintain cleanliness and organization of the dining room, back‑of‑house areas, and exterior grounds.

Inventory & Workspace Management

• Ensure work areas are properly stocked, clean, and organized.
• Maintain portion control and food quality to minimize waste and loss.

Teamwork & Compliance

• Work collaboratively with team members to support efficient operations.
• Adhere to all company policies and procedures.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Previous food service experience preferred but not required.
• Willingness to receive training and develop new skills.

Certifications

• Ability to obtain ServSafe Food Handler Certification.

Knowledge & Skills

• Ability to display a professional, polite, and engaging image to guests and partners.
• Effective verbal communication skills in one‑on‑one and small group situations.
• Ability to read and understand operational documents.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Basic math skills, including the ability to add, subtract, multiply, and divide using units of American money.

Availability

• Ability to provide a flexible schedule, including nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 50 pounds.
• Frequent walking, standing, stooping, kneeling, and crouching.
• Ability to stand for extended periods during shifts.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence