Food Operations Manager 2

Sodexo; Charlotte (NC); On-site; USD 65,000 - 84,000; Full time

Job summary

SodexoMagic seeks a Food Operations Manager 2 to lead on-site food service at the American Airlines Lounges in Charlotte Douglas Intl. Airport (CLT).

You will direct service teams, uphold safety, and drive exceptional guest experiences in a high-volume environment. Responsibilities include managing people, setting direction, and ensuring operational and financial performance while partnering with clients to meet contractual commitments; HACCP knowledge is beneficial for compliance and quality

Qualifications

• Experience leading, training, and developing on-site food service teams.
• Knowledge of HACCP standards, regulatory compliance, and high-volume dining environments.
• Hospitality-focused approach centered on service quality and customer experience.
• Experience planning and executing operational and strategic initiatives aligned with client goals.
• Creative mindset supporting culinary innovation, sustainability, and team engagement.

Responsibilities

• Oversee on-site food service operations and drive service quality.
• Lead and develop service teams and ensure safety and compliance.
• Influence client satisfaction and financial outcomes through strategic execution.

Skills

Team leadership

HACCP knowledge

High-volume dining

Customer experience

Operational planning

Culinary innovation

Education

Associate degree or equivalent experience

Job description

SodexoMagic has an opportunity for a Food Operations Manager 2 at the American Airlines Lounges at Charlotte Douglas Intl. Airport (CLT). We are seeking a food and beverage leader with a passion for hospitality and the ability to lead service teams.

SodexoMagic is a joint venture between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. As a certified minority company, we provide food, facilities management and integrated services across corporate, healthcare, education and aviation.

About the job

Join a leadership role responsible for overseeing on-site food service operations and delivering exceptional service outcomes. This position drives operational performance, financial results, and client satisfaction through effective team leadership, safety oversight, and strategic execution.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $64600 per year - $83600 per year

What’s in it for you

• Lead a high-performing team that directly impacts client satisfaction and daily experiences.

• Influence operational excellence through hands-on leadership and strategic planning.

• Manage high-volume dining operations with visibility across service, safety, and financial outcomes.

• Champion sustainability, culinary quality, and continuous improvement initiatives.

• Partner closely with clients to strengthen relationships and deliver on contractual commitments.

• Gain professional growth through ownership of operations, people development, and long-term planning.

What you’ll bring

• Experience leading, training, and developing on-site food service teams.

• Knowledge of HACCP standards, regulatory compliance, and high-volume dining environments.

• Hospitality-focused approach centered on service quality and customer experience.

• Experience planning and executing operational and strategic initiatives aligned with client goals.

• Creative mindset supporting culinary innovation, sustainability, and team engagement.

Requirements

• Education Requirement: Associate degree or equivalent experience

• Management Experience: 2 - 3 years

• Related Experience: 2 - 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.