Food Experience Manager

Stripe; San Francisco (CA); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Equity

Bonus/Commission

401(k) plan

Medical, dental, and vision

Wellness stipends

Job summary

Stripe seeks a Food Experience Manager to architect and operate global food programs from Oyster Point HQ, with a worldwide impact. You will lead the creation of scalable playbooks, drive vendor partnerships, and ensure consistent standards across regions, reporting to the Global Head of Food.

We value hospitality experience and strong systems thinking, with a track record of leading multi-region operations, data-fluent decision making, and cross-functional collaboration with Real Estate,

Qualifications

• 8+ years of leadership experience building and scaling complex, customer-facing operations.
• Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.
• Demonstrable experience managing a P&L and using data to drive business decisions.

Responsibilities

• Design, build, and document scalable, global playbooks for core operational functions.
• Ensure consistent execution of global standards across a fluid portfolio of offices.
• Analyze user feedback and operational data to identify trends, risks, and opportunities.
• Manage high-stakes vendor partnerships, including SOWs and QBRs.
• Advise on global growth for new office builds and expansions.
• Develop adoption plans, training, and cross-regional communication strategies.

Skills

World-class customer experiences

Data-driven systems

Multi-unit operations

First-principles thinking

Stakeholder management

Vendor management & contract neg.

P&L management

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripe’s culture and values to life and provide a foundation for achieving our mission. In this role, you will be part of the team that supports and builds food programs worldwide, from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operating as one cohesive unit that shares ownership of our entire global portfolio. To further strengthen our ability to provide real-time partnership across all time zones, we are looking for a leader as a Food Experience Manager to join us. This role reports to the Global Head of Food, and is based in South San Francisco.

What you’ll do

As a Food Experience Manager, you will be a key architect of our global food programs, based in our Oyster Point Headquarters, but with a worldwide impact.

Responsibilities

• Global Program Builder: You will take the lead in designing, building, and documenting our scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management).


• Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices, which may span multiple regions. Your role is to ensure consistency, compliance, and high performance, regardless of location.


• Synthesize Global Data: You will analyze user feedback and operational data from across our entire global portfolio to identify systemic trends, risks, and opportunities, transforming that data into actionable business intelligence for the whole team.


• Lead High-Stakes Vendor Partnerships: You will manage the relationship and performance of our strategic food service partner(s), ensuring strict adherence to our Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs).


• Advise on Global Growth: As a direct partner to the Global Head of Food, you will serve as a strategic advisor for all new office builds and expansions, providing expert input on design and operational readiness, no matter the location.


• Developing communication strategies: Lead program change by developing adoption plans, training, and communication strategies that drive consistent execution across regions.

Who you are

We’re looking for someone who is passionate about food and hospitality but thinks like a systems architect for a global product. While deep hospitality experience is a plus, we are excited to consider exceptional candidates from diverse operational backgrounds, including tech, logistics, or high-end retail, who have a proven track record of building scalable, user-obsessed systems.

• You are an expert in creating world-class customer experiences and are obsessed with using scalable, data-driven systems to deliver them consistently across cultures.


• You have a proven track record of managing complex, multi-unit or multi-regional operations, and have experience building a single, consistent standard and deploying it across a diverse portfolio.


• You are deeply analytical and data-fluent, able to synthesize disparate data sets from multiple regions into a single, cohesive strategic narrative.


• You are a "first-principles" thinker who is energized by questioning industry conventions and building something new.


• You are a natural stakeholder manager, able to partner effectively with cross-functional teams like Real Estate, Finance, and Legal to influence outcomes.


• You have direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management.

Minimum Requirements

• 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., in the food & beverage, high-end retail, or tech industries).


• Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.


• Demonstrable experience managing a P&L and using data to drive business decisions.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $96,000 - $144,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

About us

We look forward to hearing from you. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.