Food Court Assistant Manager

Thunder Valley Casino; Whitney (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Thunder Valley Casino Resort seeks a Food Court Assistant Manager to provide shift leadership and direction to Team Members across Food Court outlets, upholding AAA Four Diamond guest service standards.

The role focuses on staffing, training, scheduling, operations, and profitability while ensuring compliance with company policies and health standards.

Qualifications

• Prior food and beverage supervisory experience in a fast-paced environment.
• High school diploma or equivalent required.
• Ability to communicate effectively with Guests, Team Members and Management.
• Ability to work a flexible schedule including weekends, holidays, evening shifts.
• Time management skills including delegation, empowerment, and evaluation of staff.
• Demonstrate sound judgment in decision making.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Responsibilities

• Provide shift management coverage across Food Court outlets.
• Oversee guest service delivery and financial performance during shifts.
• Maintain inventory of materials and supplies.
• Determine staffing requirements and schedules.
• Hire, train, and develop Team Members.
• Evaluate and coach Team Members on performance.
• Document attendance, incidents, and schedules accurately.
• Ensure policies and standards are communicated and followed.
• Organize work for efficient customer service and profitability.
• Maintain product quality and service presentation.
• Know product offerings, recipes, prices, and procedures.
• Understand outlet equipment and POS operation.

Skills

Food & beverage supervision

Communication

Time management

Delegation

Team leadership

Decision making

Flexibility

Education

High school diploma or equivalent

Job description

Position Summary:The Food Court Assistant Manager will provide shift management coverage and direction to Team Members in all Food Court outlets, working to achieve individual and department goals while maintaining AAA Four Diamond standards of Guest service. The Food Court Assistant Manager is responsible for the efficient and profitable operation of the Food Court outlets during all assigned shifts. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.Essential Functions:1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.2. Responsible for Guest service delivery, financial performance of the Food Court outlets including revenue generated during assigned shifts, Guest recovery, and Team Member coaching.3. Ensure the proper inventory of materials, supplies, and merchandise are ordered and stocked. Effectively communicate new product information to Team Members.4. Determine daily and weekly staffing requirements and schedules, and assign work hours, schedule vacations, and coordinate days off.5. Ensure proper staffing levels are maintained.6. Interview, hire, and train new Team Members. Track skills and knowledge of Team Members and ensure timely training of new hires.7. Evaluate and oversee job performance of all Food Court Team Members. Hold individual Team Members accountable for performance of job duties, tasks, policies and procedures.8. Document attendance, discipline, incidents, schedules, meeting notes, reports and any other related materials in a timely manner using the appropriate forms provided.9. Ensure all company policies and store operating standards are communicated effectively and followed in a consistent manner.10. Organize work throughout the restaurant in a manner that facilitates efficient customer service and profitable operations.11. Work during various meal periods and hours of operation for the various Food Court outlets.12. Maintain quality control of products and services, ensuring excellent and consistent quality of service and presentation.13. Maintain a comprehensive knowledge of products offered, recipes, prices, internal control procedures, and all company as well as department policies.14. Maintain a working knowledge of all maintenance and operating specifications of outlet equipment including, but not limited to, the point-of-sale (POS) system, soda dispensing equipment, and food production equipment.15. Ensure the appearance of equipment and Guest areas of the Food Court are maintained in a consistent manner.16. Maintain brand-specific requirements as outlined in the franchise agreements and operating manuals for applicable Food Court outlets.17. Complete brand-specific training as required by individual Food Court outlets.18. Practice and observe safety rules and regulations, and encourage others to do so. Comply with Board of Health Standards and ensure cleanliness of all Food Court areas.19. Responsible for maintaining the Hazard Communication Standard for your area.Minimum Qualifications:1. Prior food and beverage supervisory experience in a fast-paced, high-volume food service outlet.2. High school diploma or equivalent required.3. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.4. Ability to work a flexible schedule including weekends, holidays, evening shifts.5. Time management skills including the ability to delegate, empower, and evaluate management and hourly Team Members to achieve desired objectives with minimal supervision.6. Demonstrate sound judgment in all decision making, even when dealing with difficult situations.7. Must be at least 21 years of age.8. Must be able to obtain UAIC Tribal Gaming License.Physical Requirements:1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.2. Must be able to walk and stand for extended periods of time in a hot or cold food production environment.3. Requires walking, reaching, turning, bending, lifting, carrying, observing, hearing, sitting.4. Manual dexterity to operate job related equipment.