Food Court Assistant Manager

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading entertainment provider where you can thrive in a fast-paced environment! This role offers a chance to manage operations, enhance customer service, and contribute to a diverse workplace. With a focus on career growth, you will enjoy comprehensive wellness programs and a supportive culture. If you're passionate about providing exceptional experiences and ready to take your career to the next level, this opportunity is perfect for you. Embrace the excitement and be part of a company that values diversity and sustainability while delivering fun and engaging experiences for guests.

Benefits

Medical Insurance

Vision Insurance

401(k)

Tuition Assistance

Child Care Support

Qualifications

• 2+ years supervisory experience in a fast-paced environment.
• Ability to write reports and business correspondence.

Responsibilities

• Manage operational goals and monitor performance.
• Create effective schedules while maintaining labor costs.
• Ensure compliance with gaming laws and customer service standards.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Mathematical Skills

Education

Associates Degree or Equivalent Work Experience

Tools

Microsoft Outlook

Job description

1 day ago Be among the first 25 applicants

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department.
• Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Associates Degree from an accredited University, or equivalent work experience required.
• Minimum 2 years previous supervisory experience required.
• Previous experience in Food & Beverage desired, but not required.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.
• Must be willing to work at multiple casino locations as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Administrative, and Customer Service

Industries

• Gambling Facilities and Casinos, Food and Beverage Services, and Hospitality

Referrals increase your chances of interviewing at Hollywood Casino at The Meadows by 2x

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)
• Student loan assistance
• Tuition assistance
• Child care support

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