Food & Beverage Supervisor - Embassy Suites Downtown Mag Mile

Hilton; Chicago (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP - stock purchase program

Paid parental leave

Caregiving concierge

Crisis concierge

EAP - mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Embassy Suites by Hilton Chicago Downtown Magnificent Mile is seeking a Food and Beverage Supervisor to lead daily restaurant operations and mentor staff during evening shifts.

You will drive service standards, oversee scheduling, uphold health and safety regulations, and contribute to revenue growth through upselling and promotional initiatives. A passion for hospitality and at least 1 year of leadership in F&B are required.

Qualifications

• Must have leadership experience in food and beverage.
• Passion for hospitality and guest satisfaction.
• Ability to mentor and guide team across shifts.

Responsibilities

• Supervise daily restaurant operations and uphold service standards.
• Monitor guest satisfaction, address issues, and improve dining experience.
• Provide on-the-floor supervision, schedule assistance, and mentorship.
• Assist with marketing and upselling to grow beverage/food sales.
• Maintain health, safety, and alcohol regulations.

Skills

Leadership

Guest service

Team supervision

Scheduling

Upselling

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Food and Beverage Supervisor, you're not just supporting daily operations at one of our hotel dining outlets - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Food and Beverage Supervisor to join their team! If you are someone that has a passion for customer service, take the next step and join our fantastic team!

The ideal candidate must have an outgoing personality, at least 1 year of leadership experience in food and beverage (preferably a lead bartender or bar supervisor), a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

Schedule:

This role will be primarily evenings with shifts from 3:30pm-12 am including weekdays, weekends and holidays.

Responsibilities

Here's what you'll do during a typical day:

• Supervise daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• Guide the team through each shift: Provide on-the-floor supervision, assist with scheduling, and mentor team members to foster a positive and productive work environment
• Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay - we're a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Members' location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.