Assistant Director of Front Office - Hilton Chicago

Hilton; Chicago (IL); On-site; USD 87,000 - 92,000; Full time

Benefits offered by this job

Complimentary Meals in the team member

Complimentary access to the hotel athl

discounted parking

Job summary

Hilton Chicago, located on South Michigan Avenue in the Windy City, seeks an Assistant Director of Front Office to join our leadership team. Lead the front office, elevate guest experiences, and foster a warm, welcoming atmosphere for every guest.

You will help direct Front Office operations, improve service standards, and support revenue initiatives while upholding Hilton's hospitality excellence. This role offers a pathway to influence hotel-wide guest satisfaction and team engagement.

Qualifications

• Passion for spreading hospitality with integrity and leadership.
• Inspiring others through leadership and teamwork.
• Ownership, accountability, urgency, and disciplined execution.

Responsibilities

• Support front office operations: direct all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and coordination.
• Ensure high service standards: monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the guest experience.
• Support revenue initiatives: assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue.
• Implement corporate marketing initiatives: support the integration and execution of corporate marketing programs within Front Office operations.
• Use data to guide decisions: run and review daily performance reports to identify trends and inform operational decisions.
• Oversee VIP experience: manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, and monitoring requests.
• Cultivate a high-performing team: drive engagement and retention through performance management and recognition programs.

Job description

Job Description

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Assistant Director of Front Office to join our leadership team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help lead an exceptional front office team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Schedule

Open availability required based on business demands

Salaried Based

$87.000-$92,000 annually based on experience.

Additional benefits

Complimentary Meals in the team member restaurant, Complimentary access to the hotel athletic club, and discounted parking

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Director of Front Office, you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
• Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
• Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
• Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
• Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award-Winning Workplace Culture

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.