Food & Beverage Supervisor

Hei Hotels Inc.; United States; Remote; USD 71,635,000 - 77,366,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts in the United States seeks a Food and Beverage Supervisor to assist the manager in daily operations across banquet, restaurant, room service, and other outlets, ensuring customer satisfaction and adherence to policies.

This role supports service standards, oversees staff, coordinates events, and contributes to meeting financial goals while developing leadership skills within a collaborative hospitality team.

Qualifications

• High School Diploma or equivalent is required.
• Hotel experience preferred and supervisory experience appreciated.
• Ability to operate a point of sale system.
• Physical ability to lift up to 50 pounds and push/pull carts up to 150 pounds.
• Effective communication with staff and guests.

Responsibilities

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests and respond to guests' needs.
• Assist manager to manage sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets and prepare for the next shift.
• Check floor plan for appropriate coverage and cleanliness.

Skills

Verbal and written communication

Time management

Staff supervision

Adapt communication style

Customer service

Education

High School Diploma or equivalent

Tools

Point of Sale (POS)

Job description

About Us Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, you may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience.

Compensation Salary Range: $25.00 - $27.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Assist the Food and Beverage Manager in the day-to-day operations of the Banquet, Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required.
• Hotel experience preferred.
• Previous supervisory experience preferred.
• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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