Food & Beverage Supervisor

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Restaurant Supervisor for its ChampionsGate location. This role involves supervising restaurant staff, maintaining high service standards, and handling guest feedback in an upscale environment. Candidates should possess at least 1 year of supervisory experience and hold necessary food certifications.

The position requires effective communication and customer service skills, along with the ability to manage multiple tasks and work flexible hours. Join a team known for delivering exceptional service at one of the nation’s premier resorts.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain FL food certifications.
• Ability to clearly and pleasantly communicate in English with guests and staff.

Responsibilities

• Ensure proper training and supervision of all restaurant staff.
• Monitor dining rooms for seating availability and service.
• Handle guest comments and complaints promptly.

Skills

Customer service skills

Food and Beverage supervision

Communication skills

Attention to detail

Job description

Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Overview

The Restaurant Supervisor is responsible for ensuring proper training and supervision of all restaurant staff, ensuring prompt and courteous service in a manner that complies with Omni Food and Beverage standards.

Responsailities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Hold pre-shift meetings, and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours.
• Observe, teach and correct staff's service in a professional manner.
• Examine food preparation and beverage presentation.
• Assist manager in scheduling, and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain FL food certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.