Food Beverage Shift Manager- Broken Bow Reel Em In

Choctaw Nation; Oklahoma; On-site; USD 41,000 - 45,000; Full time

Job summary

Join a leading Native American tribe as a Food & Beverage Shift Manager overseeing operations at Broken Bow Reel Em In. You will ensure guest satisfaction, manage staff, and maintain service standards while enjoying competitive benefits like free gym membership and health insurance.

Benefits

Free gym membership

Access to employee health clinic

Free lunch for casino & resort staff

Weekly earned wages access

Medical, Dental, Vision insurance

401(k) with company match

College tuition reimbursement

Disability and family leave benefits

Employee assistance and prescription programs

Paid life insurance

On-site mammogram services

Health monitoring benefits (Livongo)

Concierge Benefits Program (Accolade)

Wellness program with health insurance savings (Virgin Pulse)

Qualifications

• Minimum of 1 year of relevant experience.
• Knowledge of products and service standards.

Responsibilities

• Oversee operations during assigned shift to ensure customer satisfaction.
• Manage line staff to deliver excellent guest service.
• Participate in recruitment and training of new staff.

Skills

Knowledge of beverage standards

Understanding of cost control systems

Job description

Food & Beverage Shift Manager at Broken Bow Reel Em In

Hourly Rate: $19.85 | Full-Time

Schedule:

• Sunday-Monday: 10am - 6:30pm
• Thursday: 4:30pm - 1am
• Friday: 6:30pm - 3am
• Saturday: 3pm - 11:30pm

Off days: Tuesday and Wednesday

Note: Weekly Earned Wage Access is available for this position.

Job Purpose or Objective(s):

As the Food & Beverage Shift Manager, you will oversee operations during your assigned shift, ensuring customer satisfaction while adhering to company standards and procedures. You will report directly to the Venue Manager.

Primary Tasks:

1. Manage line staff to deliver excellent guest service, teamwork, and camaraderie.
2. Monitor associates for compliance with company and franchise standards.
3. Schedule staff to meet guest needs while controlling labor costs.
4. Participate in recruitment, hiring recommendations, and training of new staff.
5. Monitor guest satisfaction through direct interaction.
6. Resolve customer complaints according to conflict resolution protocols.
7. Address associate and point of sale system issues.
8. Maintain service standards as per SOPs.
9. Oversee sanitation of all assigned areas.
10. Perform other duties as assigned.

Job Requirements:

• Knowledge of products, service, and appearance standards of beverage outlets.
• Understanding of food and beverage cost control systems.
• Minimum of 1 year of relevant experience.

About the Choctaw Nation:

The third-largest Native American tribe in the U.S., with over 200,000 members and 11,000 employees, based in southeastern Oklahoma. Committed to growth and prosperity, exemplified by their vision: 'Living out the Chahta Spirit of faith, family, and culture.'

Employee Benefits:

• Free gym membership
• Access to employee health clinic
• Free lunch for casino & resort staff
• Weekly earned wages access
• Medical, Dental, Vision insurance
• 401(k) with company match
• College tuition reimbursement
• Disability and family leave benefits
• Employee assistance and prescription programs
• Paid life insurance
• On-site mammogram services
• Health monitoring benefits (Livongo)
• Concierge Benefits Program (Accolade)
• Wellness program with health insurance savings (Virgin Pulse)

Note: Benefits vary based on employment classification.

Awards & Recognition:

• Recognized as a 'Employer of Choice' in 2022 by HRDUS and Forbes.