Food & Beverage Service Attendant-1

Sonesta Hotels International Corporation; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Food and Beverage Attendant to support breakfast and evening social venues across the hotel. You will set up, service, and break down buffet areas and greet guests.

You should be able to stand for long periods, lift up to 75 pounds, and obtain ServSafe (and possibly TIPS) certifications. Fluent English required; other languages a plus. Morning, evening, weekends, and holidays availability.

Qualifications

• Ability to speak, read, and write fluent English is required; other languages beneficial.
• Physically capable of standing for long periods and lifting up to 75 pounds.
• ServSafe certification is required; TIPS certification may be required.
• Mornings, evenings, weekends and holidays work availability.

Responsibilities

• Deliver Sonesta service standards across breakfast and evening social venues.
• Set up, service, and break down buffet areas with quality and consistency.
• Welcome guests proactively and respond to requests promptly.
• Maintain cleanliness and order of work and buffet areas, equipment, and supplies.
• Assist in meeting room setup/breakdown and hotel events as needed.
• Ensure health, sanitation and safety standards are followed.

Skills

Fluent English

Physical stamina

Guest service

Hospitality mindset

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Food and Beverage Attendant (FB) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the breakfast and evening social venues of the hotel. The Food and Beverage Attendant sets-up, services, and breaks-down the food and beverage buffet areas ensuring a high level of quality, consistency and service, as well as acts as the host with how he/she interacts with the guests of the hotel.

What you'll be doing

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from buffet areas.
• Monitor area to ensure adequate supplies of food, beverage, plates, utensils, napkins, condiments, etc. are available to serve all guests; replenish buffet items and areas as necessary.
• Follow preparation methods, times, quality and presentation standards. Follow standards regarding the monitoring of taste, appearance, texture, serving temperatures, portion sizes, and garnishing methods.
• Prepare salads, sandwiches, soups for sale in the shoppe.
• Proactively welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management as necessary.
• Ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.
• Maintain clean, neat, and well-organized work and buffet areas, which includes but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles, clean and clear tables as needed.
• Check the working condition of equipment and machinery in accordance with specifications. Report all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs to supervisors.
• Assist in the set-up and breakdown all meeting rooms. Serve, maintain, and clean for all food and beverage service as part of all hotel meetings.
• Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standards and hotel requirements.
• Comply with all health, safety, sanitation, and cleanliness, and alcohol services standards that meet federal, state and local laws, brand standards and hotel requirements.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous food and beverage experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is required; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evening, weekends, and holidays.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you'll want to use these )

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.