Food & Beverage Outlets Manager

Troon; Bend (OR); On-site; USD 70,000 - 80,000; Full time

Job summary

Troon in Bend, OR, is seeking a Food & Beverage Outlets Manager to lead operations for its outlets, including hiring and training staff. You will ensure exceptional service to guests while managing the team and overseeing compliance with health regulations.

The ideal candidate has a minimum of 3-5 years of multi-outlet management experience and is proficient in POS systems. This role offers a competitive salary ranging from $70,000 to $80,000 with growth opportunities within Troon’s global team.

Qualifications

• Minimum 3-5 years of experience managing multiple outlets, preferably elevated service dining.
• Ability to lift up to 50 lbs. and resolve guest complaints.
• Strong skills in POS systems, cash handling, and credit card transactions.

Responsibilities

• Manage front-of-house operations and systems for all outlets.
• Ensure guest satisfaction and service standards are upheld.
• Assist with hiring, training, and scheduling staff.

Skills

POS systems

Cash handling

Strong presentation skills

Beverage knowledge

Customer service

Education

High School diploma

Two-year degree preferred

Wine knowledge courses

Job description

Overview

Juniper Preserve, located in Bend, OR, is pleased to announce an excellent career opportunity for a Food & Beverage Outlets Manager. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Salary: $70,000 - $80,000

Summary

Assists the Director in overseeing all Food & Beverage outlets by directly managing the front of the house outlets: Iris, and Ghost Tree Lounge. Assists as needed with all other outlets. Ensures exceptional service to all members and resort guests by managing guest satisfaction, customer service, personnel, menu mix, and catering functions. Oversees hiring of service staff, training programs and sets standards for, and enforces the sequence of, service and quality of service.

Essential Duties And Responsibilities

Front of House Operations

• Manages the front-of-house operations and systems for all food and beverage outlets.
• Investigates and resolves complaints regarding food and beverage quality, service, and accommodations.
• Organizes and directs worker training programs, resolves personnel problems, assists in hiring new staff, schedules staff, and evaluates employee performance.
• Manages the sequence of service in outlets, ensuring standards are always upheld.
• Capable of performing the essential duties of all front-of-house positions if necessary.

Inventory, Cost Control, and Budgeting

• Assists in the completion of all month-end inventories.
• Conducts monthly liquor, beer, and wine inventory and ensures cost controls.
• Assists with budget development and cost analysis.
• Controls waste in all areas, including labor, food, beverage, alcohol, and other controllable expenses.

Beverage Program

• Possesses proficient knowledge of liquor, beer, and wine quality, drink preparation, and stays updated on new and revised beverage recipes.
• Assists with monthly beverage inventory, and cost control of all beverage items.
• Responsible for waste management of all beverages in GTL & Iris.

Event and Service Coordination

• Oversees member events taking place in GTL.
• Occasionally helps with the physical setup of banquets, dining rooms, social functions, events, and tournaments.
• Conducts and attends regularly scheduled staff meetings and training seminars.
• Holds pre-shift meetings to discuss food, specials, service, and members on property.

Sanitation and Compliance

• Enforces proper cleaning standards for all equipment and service areas to adhere to company and state sanitation and safety procedures.
• Assists in monitoring compliance with health, fire, and OLCC regulations regarding food and beverage preparation, service, and building maintenance.

Leadership and Communication

• Properly follows through with initiatives set forth by the Director of Outlets.
• Keeps immediate supervisor promptly informed of significant problems or unusual matters and takes corrective action where necessary.
• Maintains a favorable working relationship with company employees and purveyors to promote a cooperative and harmonious working environment.
• Creates a warm and welcoming atmosphere for guests and employees.

Standards and Expectations

• Upholds the standards and expectations of food quality and production.
• Maintains a clean and neat work environment.
• Demonstrates the flexibility to take on new tasks as assigned by the Director of Operations.
• Maintains a professional standard, including appearance, interaction with members, associates, and guests. Avoids discussing work-related issues with members and resort guests.
• Regular and reliable attendance.
• Availability to work weekends and holidays as needed to meet business needs.
• Support Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.

Qualifications

Required:

• Minimum 3-5 years of experience managing multiple outlets, with a preference for elevated service dining.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Strong skills in POS systems, cash handling, and credit card transactions.
• Ability to lift up to 50 lbs. and calmly resolve guest complaints.
• Knowledge of menu items and the ability to verbally communicate them clearly.
• Ability to effectively manage alcohol and tobacco sales compliance.
• High School diploma required, with a two-year degree preferred.
• Wine knowledge courses preferred
• Strong presentation and communication skills.
• Ability to handle basic mathematical calculations.

Supervisory Responsibilities

• Manage the front of house staff, ensuring high service standards and performance.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must maintain a current Food Handlers Card and OLCC Servers Permit.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.