Food & Beverage Outlets Manager

Loews Hotels & Co; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Uniforms provided

Transit pass

Employee meals

Job summary

Loews Atlanta Hotel in Midtown seeks a dynamic Outlet Manager to lead daily restaurant operations with consistency and guest focus.

You will balance floor leadership with cost control, staffing, and service standards while developing the team and delivering elevated dining experiences.

Associate degree in Hospitality or Food Service Management is preferred; two years of management experience and a Food Service Manager Certification are valued.

Qualifications

• Associate degree or higher in Hospitality or Food Service Management.
• Two years of management experience in upscale restaurant or hotel food service.
• Thorough knowledge of upscale food & beverage operations, service standards.
• Food Service Manager Certification (or ability to obtain).
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.

Responsibilities

• Oversee daily outlet operations and ensure cost-effective service.
• Maintain staffing levels to optimize performance and guest satisfaction.
• Lead on-floor presence during peak periods and coordinate with bar, kitchen, and room service.
• Coach and develop team members and conduct performance reviews.
• Communicate with departments to ensure smooth operations.

Skills

Guest-Focused Leader

Operationally Sharp

Hands-On Manager

Team Developer

Excellent Communicator

Calm Under Pressure

Education

Associate degree or higher in Hospitality or Food Service Management

Food Service Manager Certification

Job description

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A dynamic and service-driven Outlet Manager who can lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. We're looking for someone who can balance floor leadership with operational strategy-overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.

Who You Are

• Guest-Focused Leader: You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.
• Operationally Sharp: You understand labor management, inventory control, forecasting, and how to maintain efficient, high-quality service operations.
• Hands-On Manager: You lead by example, stay visible on the floor, and support your team in delivering exceptional service.
• Team Developer: You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.
• Excellent Communicator: You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.
• Calm Under Pressure: You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.

What You'll Do

Operational Leadership

• Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.
• Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure full adherence to departmental policies, Loews standards, and service guidelines.
• Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.

Guest Experience

• Interact frequently with guests to ensure satisfaction with their dining experience.
• Address concerns promptly and professionally, ensuring issues are resolved effectively.
• Maintain a welcoming environment and encourage team members to use guest names when appropriate.

Financial & Inventory Management

• Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
• Prepare storeroom requisitions and ensure costs align with budgeted guidelines.
• Monitor inventory levels and maintain proper product usage and control.

Team Leadership & Development

• Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
• Lead new hire onboarding and ongoing training programs.
• Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
• Facilitate team communication through departmental meetings and pre-shift discussions.

Collaboration & Communication

• Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
• Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.
• Evaluate trends and make recommendations for product, service, and operational improvements.

Additional Responsibilities

• Ensure cleanliness and maintenance of outlet spaces and equipment.
• Follow emergency procedures and comply with safety standards.
• Maintain compliance with grooming, uniform, and service expectations.
• Demonstrate regular and reliable attendance.
• Attend/complete all mandatory training sessions and meetings.
• Perform other duties as assigned.

Physical Requirements

• Ability to perform extended periods of walking, standing, and movement throughout multiple dining and service areas as part of daily operational oversight.
• Ability to lift, carry, push, or pull items commonly used in food and beverage operations (generally up to 50 pounds, with or without assistance or equipment) to support service and operational needs.
• Ability to bend, reach, navigate busy environments, and respond quickly to operational demands in a fast‑paced hospitality setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Your Experience Includes

• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
• Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.