Food & Beverage Operations Manager - Boeing Center at Tech Port

ASM Global; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an F & B Operations Manager to oversee food hall operations, manage staff, and ensure high-quality service. The role includes hiring, training, and maintaining operations for events, with a focus on efficiency and customer satisfaction.

Qualifications

• Minimum 5 years of management experience in F&B operations.
• Serve-safe certification within 90 days of employment.

Responsibilities

• Hire and train all Food Hall staff.
• Manage labor costs and meet budget goals.
• Ensure all bars are properly stocked and staffed.

Skills

English

Customer Service

Communication

Organizational Skills

Teamwork

Education

High School Diploma or GED

Job description

POSITION: F & B Operations Manager
DEPARTMENT: Food & Beverage
REPORTS TO: Director of Food & Beverage
FLSA STATUS: Full-time Salary, Exempt

SUMMARY

This position oversees the responsibilities of primarily food hall operations, including supervision of all Front of House Staff within concessions and Premium operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Hire and train all Food Hall staff, supporting additional hiring and training of bar, concessions, and premium staff.
2. Plan, assign, and direct work for employees and subcontractors, including scheduling, tip-outs, and timecard management.
3. Oversee subcontractor partnerships, agreements, expectations, and daily needs.
4. Maintain bar operations knowledge, focusing on efficiency and controls.
5. Supervise part-time supervisors and staff.
6. Ensure all bars are properly stocked and staffed for events.
7. Manage labor costs and meet budget goals.
8. Attend internal event-related meetings.
9. Maintain cleanliness and maintenance of all food and beverage equipment.
10. Comply with City Health Department and internal sanitation audit regulations.
11. Maintain attention to detail and consistency in service quality.
12. Engage actively with staff and customers during events.
13. Assist the Director of F & B in ordering products and equipment, and maintaining uniforms.
14. Conduct inventory counting, recording, and controls.
15. Maintain and troubleshoot Point of Sale software and reporting.
16. Support Back-of-House staff as needed.
17. Perform opening and closing duties of Provisions Food Hall during non-event and event days.
18. Coordinate with all ASM Global departments at Boeing Center at Tech Port for event planning, preparation, and execution.
19. Perform all other duties as assigned.

Supervisory Responsibilities

Directly supervise multiple team members in the Food & Beverage department, including hiring, training, performance appraisal, and disciplinary actions in accordance with ASM policies and applicable laws.

EDUCATION AND/OR EXPERIENCE

• Minimum 5 years of management experience in a venue or multi-purpose F&B operation servicing concessions, bars, and catering for large events.
• At least 3 years of managerial bar operations experience.
• Experience with ordering, receiving, and inventory control.
• Experience working with contract F&B accounts.
• Experience in a Food Hall or similar managerial role.
• High school diploma or GED required.
• Must be eligible to work in the United States.
• Serve-safe certification within 90 days of employment.
• TABC alcohol beverage permit required within 30 days.

SKILLS AND ABILITIES

• Proficiency in reading, writing, and understanding English.
• Ability to meet physical demands of the role.
• Excellent oral and written communication skills.
• Strong customer service orientation and teamwork skills.
• Results-driven with the ability to meet budgetary goals.
• Excellent organizational, planning, and interpersonal skills.
• Capability to undertake multiple tasks simultaneously.
• Creativity in marketing presentations and maintaining quality standards.
• Attention to detail and service orientation.

PHYSICAL DEMANDS

The physical requirements include close vision for quality control, ability to withstand loud noise, and other demands necessary to perform essential functions. Reasonable accommodations can be made for individuals with disabilities.