Food & Beverage Operations Manager

Bighornlaw; Village of Hunter (NY); On-site; USD 60,000; Full time

Job summary

An established industry player invites you to join their team as a Food and Beverage Manager at a serene lodge nestled in the Catskills. This role offers a unique opportunity to lead both back and front of house operations, ensuring exceptional guest experiences while managing a dedicated team. With a focus on quality service and operational excellence, you'll oversee everything from staff training to menu updates, all within a beautifully renovated environment. If you have a passion for hospitality and a commitment to enhancing guest satisfaction, this position could be your perfect fit.

Qualifications

• 3+ years in food and beverage service management required.
• Strong communication and teamwork skills essential.
• Must possess Tips and Serve-Safe certifications.

Responsibilities

• Supervise operations in kitchen, bars, and restaurants.
• Manage staff recruitment and training effectively.
• Ensure high-quality food and beverage services.

Skills

Food and Beverage Service

Managerial Experience

Communication Skills

Teamwork

Problem Solving

Customer Service

Adaptability

Education

Business Management

Culinary Arts

Hospitality Management

Tools

Tips Certification

Serve-Safe Certification

Job description

Position: Food and Beverage Manager

Location: Hunter Lodge, Hunter, NY, US

Embrace the tranquility of Bluebird Hunter Lodge, a peaceful sanctuary nestled in the stunning Catskill Mountains. Our lodge, recently renovated to offer a unique experience, features 42 distinctive rooms and 2 cozy chalets, inviting guests to relax in serenity or engage in adventures surrounded by the breathtaking Catskills landscape.

Responsibilities:

• Supervise both Back of House and Front of House operations.
• Manage kitchen, bars, restaurants, and events staff.
• Coordinate efficiently with the General Manager for banquet functions.
• Work closely with the Guest Services Manager, Executive Housekeeper, and General Manager to enhance guest experiences.
• Focus on surpassing expectations, fostering connections, and increasing profitability.
• Represent Hunter Lodge and Lark Hotels with exceptional service standards and professionalism throughout guests' stay, from reservations to departure.
• Oversee the daily operations of food service revenue centers, managing activities from opening to closing.
• Lead recruitment efforts by interviewing, hiring, and training food, beverage, and banquet personnel alongside the General Manager.
• Provide timely feedback to staff on job performance to increase productivity and improve guest service.
• Guide and mentor staff to uphold consistent service standards and efficiency, actively engaging on the floor.
• Develop and implement staff schedules based on business forecasts and labor targets.
• Update restaurant, cocktail, and wine menus regularly to ensure accuracy and enhance the guest experience.
• Cultivate and maintain relationships with vendors, purveyors, and service contractors.
• Conduct monthly inventories of liquor, beer, wine, and soda while monitoring small wares inventory to manage costs effectively.
• Collaborate with the Director of Food + Beverage to understand menu items and pricing strategies.
• Ensure the delivery of high-quality food and beverage services, continuously seeking improvements.
• Serve as a liaison between guests, service staff, and the kitchen to facilitate smooth communication and operations.
• Participate in managerial meetings to discuss overall operations and provide feedback from the Front of the House.
• Assist in promotions and marketing activities in partnership with the Social Media Coordinator/Administrative Assistant.
• Maintain a clean and well-maintained facility, adhering to health and safety regulations and licensing laws.
• Fulfill Manager On Duty (MOD) responsibilities as assigned.
• Uphold high standards of sanitation, safety, and personal protection in the workplace.
• Review and approve employee hours for payroll accuracy, safeguarding the property and assets of Lark Hotels.

Qualifications:

• The applicant must be legally eligible to work in the United States of America.
• Candidates should have a minimum of 3 years of experience in food and beverage service, specifically in managerial roles like restaurant general manager or food and beverage manager.
• An educational background in business management, culinary arts, or hospitality management would be advantageous.
• The position requires working a 5.5-day week during the season, totaling 50-60 hours, including overseeing the floor for 4 nights.
• Applicants need to be at least 21 years old.
• Proficiency in English communication is essential for effective interaction with guests and staff.
• A strong commitment to enhancing the guest experience is a fundamental requirement.
• Knowledge of fine dining, casual dining, and banquet styles is essential, along with expertise in food and beverage service, basic cooking techniques, health regulations, and liquor laws.
• Possession of Tips and Serve-Safe certifications is mandatory.
• The ideal candidate should exhibit exceptional communication skills, a positive attitude, adaptability, hands-on responsibility, and strong teamwork capabilities.
• Essential skills include the ability to understand verbal instructions, menu details, safety protocols, and chemical labels.
• Strong listening and observational skills are crucial, as well as the capability to perform well under pressure and manage stressful situations during peak periods.

Compensation: $60,000 yearly

About Bluebird Hunter Lodge: A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire—and a downstairs game room designed for making memories you’ll come back to recreate over and over again.