Food & Beverage Operations Manager

ASM Global-SMG; Central Business District (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Job summary

ASM Global-SMG in the Central Business District is looking for a candidate to supervise Food and Beverage operations. Responsibilities include developing training programs and ensuring excellent customer service during events. The ideal candidate should possess at least 3 years of hospitality experience and be ServSafe certified within 90 days.

Compensation ranges from $50,000 to $60,000 annually, along with a comprehensive benefits package, including health insurance and a 401(k) plan.

Qualifications

• At least 3 years of hospitality experience in food and beverage service.
• ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within first 90 days.

Responsibilities

• Assist in developing and implementing Food and Beverage training programs.
• Supervise all part-time Food and Beverage staff.
• Ensure customer service excellence during events.
• Record keeping and inventory management.
• Enforce sanitation procedures and maintain health compliance.

Skills

Hospitality experience

Attention to detail

Customer service orientation

Organizational skills

Communication skills

Intermediate Microsoft Office skills

Education

High School Diploma or GED

Tools

Clover POS system

Catering software

Microsoft Excel

Job description

Position Summary

Under general supervision, this position reports to the Director of Food and Beverage and assists in all areas of Food & Beverage at the DCU Center. It coordinates with all departments to ensure food and beverage operations are timely and effective.

Responsibilities

• Assist in developing and implementing Food and Beverage training programs, policies, and procedures.
• Organize and supervise all part‑time Food and Beverage staff under guidance of leadership.
• Coach employees, reward and recognize performance, and create a shared understanding of goals.
• Utilize Catering software to create BEOs and accurately compute menu costs for sales opportunities and ongoing menu revisions.
• Provide the highest customer service excellence and oversee food and beverage operations during events to ensure client satisfaction.
• Create schedules as needed and follow card‑handling policies, Legends Global, Savor, and building specific policies and procedures.
• Record keeping, reports, and monthly concessions & catering inventory; meet deadlines for reports or projects required by General Manager, Assistant General Manager, or Director of Food and Beverage.
• Ensure all Savor Food and Beverage policies and procedures are followed and maintain a Health Department score of 90 or higher.
• Enforce sanitation procedures, safety guidelines, and OSHA requirements and maintain Savor Safe Alcohol Management Program compliance.
• Cooperate with supervisors and other departments, maintain a team‑like attitude, and perform reasonable requests from management.
• Oversee all food and beverage departments, including concessions, beverage, suites, catering, and kitchen when needed.
• Perform any other duties as assigned.

Supervisory Responsibilities

Based on the event schedule, supervise all part‑time food and beverage employees to ensure they provide services required in a safe and timely fashion.

Compensation

Annual salary range: $50,000 - $60,000. Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Qualifications

High School Diploma or GED required. At least 3 years of hospitality experience in food and beverage service. ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within first 90 days.

Skills and Abilities

• Work in different departments based on events.
• Creative with presentations and maintain a quality product.
• Attention to detail and service oriented.
• Work a flexible schedule, including nights, weekends, mid‑shifts, early mornings.
• Undertake and complete multiple tasks.
• Excellent organizational, planning, communication and interpersonal skills.
• Strong orientation to customer service and ability to work with other staff members.
• Advanced oral and written communication skills.
• Lift and carry items weighing 10–30 pounds, occasionally up to 50 pounds, up and down stairs up to 400 feet about 15 times per shift.
• Perform arithmetic operations (add, subtract, multiply, divide).
• Intermediate computer skills of Microsoft Office products, especially MS Excel. Experience with Clover POS system a plus.

EEO Statement

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.