Food & Beverage Manager - Soho House New York

sohohouseco; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health care + 401K

Paid Time Off

Career development

Team events

Job summary

Soho House is seeking a Food & Beverage Manager to lead service, quality control, and the overall F&B experience under the General Manager. This role drives daily, weekly, and monthly delivery on projects, develops leaders, reviews P&L, forecasts, and oversees staffing, inventory, and vendor relationships.

You will maximize sales through guest understanding, create exceptional menus with stakeholders, and maintain high standards across service, hygiene, and safety.

Qualifications

• Minimum of 5+ years' experience in a similar capacity.
• Detail oriented, process driven and able to problem solve in high-volume environments.
• Experience with hospitality technologies such as POS, OpenTable or Opera.
• Proven leadership with cross-functional communication and staff development.
• Knowledge of food & beverage trends and local health & safety regulations.

Responsibilities

• Directs service quality and F&B operations under General Manager guidance.
• Lead recruitment, training and scheduling of F&B staff.
• Set targets, KPIs, and policies; oversee inventory and purchasing.
• Drive guest experience and revenue through relationship building and process efficiency.
• Ensure compliance with allergy procedures and safety regulations.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Tools

POS systems

OpenTable

Opera PMS

Job description

The Role…

At Soho House a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed. As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance.

A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling.

Main Duties…

• Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
• Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
• Proactive in identifying customers' needs and responsive in developing action plan that enhances experience and mitigates risk
• Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
• Establish targets, KPI's, schedules, policies and procedures
• Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
• Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

Required Skills/Qualifications:

• Minimum of 5+ years' experience in a similar capacity
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
• POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet / exceed financial targets
• Guest-oriented and service-minded as well as flexible and pro-active

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us…

• Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will b