General Manager - Soho House New York

Soho House & Co; New York (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Job summary

Soho House & Co in New York seeks a General Manager to oversee all aspects of the business, ensuring operational efficiency, outstanding member/guest experiences, and staff retention while driving profit across hotel, membership, wellness, gym, and F&B operations.

The GM acts as brand ambassador, partner to departments, and leader driving culture, service, and revenue. Strong leadership and industry knowledge are essential.

Qualifications

• 7+ years managing high-volume F&B or multi-unit operations.
• Knowledge of local and government food safety, risk prevention, Labor laws and emergency procedures.
• Ability to supervise, train and motivate all levels of employees.
• Interview all new hires and adhere to policies while supporting growth and success.
• Monitor, assess, report and develop actions to improve service trends and guest satisfaction.
• Experience managing F&B operations focused on service and top quality experiences.

Responsibilities

• Influential leader and strategic partner to stakeholders delivering an elevated, profitable experience.
• Assess business weekly/daily and report on operational state to drive action plans for improvement and profit.
• Adhere to policies for safety, food safety, and compliance with regulations.
• Collaborate with Support Office functions for guidance and brand improvement.
• Build and lead a team that drives sales and staff/member retention across F&B/Operations, Marketing, PR, Events and Facilities.
• Oversee regional projects and events to ensure smooth, profitable experiences for members and staff.
• Guide decisions shaping policies, procedures and systems to improve operations and service.

Skills

high-volume F&B

multi-unit operations

staff training

hiring & interviewing

regulatory compliance

guest experience

Job description

The role…

At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property including, but not limited to hotel rooms, membership, wellness & gym and all F&B operations. A General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction.

At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property including, but not limited to hotel rooms, membership, wellness & gym and all F&B operations. A General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction.

Main Duties

• Influential leader and strategic business partner to internal and external stakeholders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation
• Responsible for assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promoting exceptional experience(s) for member, guest, staff.
• Adhere to Soho House & Co company policies for site safety, food safety, allergy procedure and creating an overall safe, clean and inviting space for members & guests, and following local, government and regional compliance and abiding by legal standards
• Collaborative partner to all leading Support Office business functions for guidance, optimising brand improvement, and day to day operational support.
• Focus on building and leading a team that efficiently drives sales and staff/member retention through F&B/Operations, Marketing, PR, Social, Events & Programming, Housekeeping and Facilities
• Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any "big moment" such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff
• Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance
• Oversee complete wage control and management
• Maintain brand guidelines, and build and reaffirm Soho House values with the team and members.
• Compliance with all permits and regulations, including conditional use permits

Required Skills/Qualifications

• At least 7+ years managing high-volume Food and Beverage (F&B) or multi-unit operations
• Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention, Labor laws and emergency procedures to ensure the safety of all staff and guests
• Ability to supervise, train and motivate all levels of employees
• Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning
• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys
• Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Must be able to work in front of a computer screen for up to 5 hours per day.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range
$180,000—$200,000 USD