Food & Beverage Manager - Embassy Suites

CoralTree Hospitality; The Woodlands (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Food & Beverage Manager for their Embassy Suites location. The role involves strategic leadership in food and beverage operations, ensuring guest satisfaction, managing profitability, and leading a diverse team. Ideal candidates should have strong communication skills, flexibility, and experience with POS systems. The company values creating unique dining experiences and offers a competitive benefits package.

Benefits

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

401(k) with company match

Qualifications

• Experience leading a diverse team required.
• Great communicator in English.
• Organized with experience operating POS systems.

Responsibilities

• Develops and implements departmental strategies.
• Monitors Food and Beverage operations sales performance.
• Responds to and handles guest problems and complaints.

Skills

Communication

Leadership

Flexibility

Tools

POS systems

Job description

Food & Beverage Manager - Embassy Suites

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Food & Beverage Manager - Embassy Suites

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Functions as the strategic business leader of the property. Areas of responsibility include Front of The House Food and Beverage Operation including Banquets. Position works with direct reports to develop and implement departmental strategies and ensures implementation of The Embassy Suites service strategy and brand initiatives. The position ensures Food & Beverage outlets operations meet all standards, targets customer needs, ensures employee satisfaction, while focusing on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of our guests and team members.

Responsibilities

Please note that this is not an exhaustive list of responsibilities. Within The Embassy Suites family, our team always finds new ways to look after the business, our guests, and our team-mates.

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep the Food & Beverage outlets moving forward toward achievement of goals.
• Works with the Food and Beverage management team to develop an operational strategy that is aligned with The Embassy Suites’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors Food and Beverage operations sales performance against budget.
• Reviews reports and financial statements to determine Food and Beverage operations performance against budget.
• Coaches and supports operations team to effectively manage controllable expenses.
• Reviews labor expense and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions The Embassy Suites’ service vision for product and service delivery and ensures alignment amongst the Taproom team.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Food and Beverage (e.g., preshift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.

Qualifications

Flexibility is essential. This is a demanding business, and we look for flexibility with work days and hours. Previous experience and enthusiasm for leading a diverse team, providing authentic experiences, and delivering distinctively different service are required. The ideal candidate is a people person, a great communicator in English, and organized with experience operating POS systems. We seek someone who loves to lead, serve others, and thrives on creating unique dining experiences.

At CoralTree Hospitality, our team members are the true soul of our company. We think differently about travel and how we deliver on our promise to engage, delight, awaken, and challenge our team members and guests. We are committed to our core values that shape our interactions with everyone we encounter—guests, clients, team, and communities. We create environments that connect people and place, awaken the spirit, and allow talented, honest, and passionate team members to thrive. Join us on this journey.

We offer a competitive benefits package for full-time team members, including medical, dental, vision, life, disability benefits, a pre-tax flexible benefit plan, employee assistance program, paid time off, and a 401(k) with company match.