Food & Beverage Guest Experience Manager (Cotino™)

The Walt Disney Company; Palm Desert, Rancho Mirage (CA, CA); On-site; USD 64,000 - 87,000; Full time

Job summary

A leading entertainment company seeks a Food & Beverage Guest Experience Manager for its resort community. This role involves managing daily operations, ensuring exceptional guest experiences, and leading a dedicated team. Ideal candidates will possess strong leadership skills, hospitality experience, and a passion for service excellence. Join us to create memorable experiences for our community members.

Benefits

Health and savings benefits

Educational opportunities

Special extras from Disney

Qualifications

• Minimum 2 years leadership experience in food & beverage operation.
• Experience in hospitality, preferably fine dining.
• Valid CA Driver's License in good standing.

Responsibilities

• Oversee and manage daily food & beverage operations.
• Provide leadership and training to Cast Members.
• Ensure adherence to guest service and food safety standards.

Skills

Leadership

Hospitality

Communication

Organizational Skills

Guest Service Orientation

Education

High school diploma or equivalent

Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Job description

Food & Beverage Guest Experience Manager (Cotino)

Food & Beverage Guest Experience Manager (Cotino)

Apply Now Apply Later Job ID 10116201 Location Rancho Mirage, California, United States / Palm Desert, California, United States Business Disney Experiences Date posted6月. 09, 2025

Job Summary:

As an Artisan Club Food & Beverage Guest Experience Manager, you will be part of the Cotino, A Storyliving by Disney community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests.Our Food & Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences.You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. These responsibilities span all aspects of Food & Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.

This role will be onsite at Cotino, A Storyliving by Disney community in Rancho Mirage, California and will report to the Artisan Club Operations Director.

Responsibilities:

• Demonstrate a passion for food & beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation
• Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development
• Mentor and develop team through development plans for future management
• Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement
• Lead by example to provide a positive work environment for the overall Food & Beverage team
• Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences
• Ensure Cast are current and compliant with all required training and certifications
• Continue to look for ways to enhance the profitability of operations
• Complete daily administrative paperwork and prepares operational reports as requested
• Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)
• Maintain appropriate staffing levels and schedules for a varied and diversified operation
• Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team
• Exhibit flexibility and knowledge of varied service styles, including event planning and execution
• Support decisions to accomplish financial goals

Basic Qualifications:

• Minimum of 2 years of leadership experience overseeing a food & beverage operation with direct reports
• Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining
• Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
• Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Recreation and Concierge-style Guest Service
• Innate creativity to seek solutions, while also anticipating opportunities
• Ease incorporating and promoting change
• Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change
• Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
• Proven excellent verbal and written communication skills
• Ability to listen effectively and communicate verbally and in written form
• Possess excellent interpersonal and organizational skills
• Proven strong Guest Service orientation
• Basic understanding of food sanitation
• Available to commit to work any day of the week during any shift including weekends, nights and holidays
• Valid CA Driver's License in good standing

Preferred Qualifications:

• Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends
• Experience working in a luxury resort or private club environment
• Multi-lingual

Required Education:

• High school diploma or equivalent

Preferred Education:

• Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Storyliving by Disney Club, Inc. , which is part of a business we call Disney Experiences .

Storyliving by Disney Club, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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