Food & Beverage Director - CG / Franco's

Cross Gates Family Fitness; Slidell (LA); Sur place; USD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Vacation Time

Personal Time

Free Family Club Membership

Discount on club products and services

Medical, dental, and vision insurance

HSA Match

Positive and supportive work culture

Résumé du poste

Cross Gates Family Fitness is seeking a Food & Beverage Director to lead the F&B department, drive financial performance, and elevate dining experiences for members and guests. You will supervise staff, manage budgets, and collaborate with culinary leadership to optimize menus and programming.

The role requires strong leadership, budgeting, and customer service skills, with a focus on hospitality, safety, and operational excellence within a health club environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business, Culinary Management, or a related field preferred.
• Minimum of 3–5 years of progressive F&B management experience.
• Experience managing budgets, labor, inventory and profitability.
• Strong leadership, communication, and problem-solving abilities.
• Ability to work flexible hours including evenings, weekends and holidays.
• Knowledge of food safety, sanitation and alcohol service standards.

Responsabilités

• Lead, coach, train, and develop all Food & Beverage staff.
• Manage department budgets, costs, and revenue growth.
• Oversee menus, programming, and vendor relationships.
• Monitor labor and food costs, inventory, waste, and profitability.
• Ensure compliance with health, sanitation, and safety requirements.
• Collaborate with other departments to align with club goals.
• Provide exceptional member and guest dining experiences.

Connaissances

Leadership

Communication

Problem-solving

Customer service

Team development

Formation

Bachelor's degree in Hospitality Management, Business or related field

Description du poste

• Employee Type FT Exempt

Position: Food & Beverage Director

Location: Slidell, LA - Mandeville, LA Company: Cross Gates Family Fitness / Franco's Athletic Club

About Us:

We are a Top 50 health and fitness club dedicated to providing exceptional experiences for our members and their families. With a strong focus on community and well-being, we are committed to promoting an active lifestyle in a welcoming environment. We offer tennis, racquetball, sport training, world class fitness centers, luxurious locker rooms, a spa, full service cafe, indoor basketball courts, and a full suite of rooms for child care.

Job Description:

The Food & Beverage Director is responsible for the overall leadership, operation, financial performance, and growth of the Food & Beverage Department. This position ensures an exceptional dining and service experience for members and guests while maintaining high standards for food quality, cleanliness, hospitality, safety, and operational efficiency. The Food & Beverage Director leads and develops the Food & Beverage team, manages departmental budgets and costs, oversees menus and programming, and identifies opportunities to increase revenue and member engagement. This position works closely with other departments and leadership to ensure the Food & Beverage operation supports the overall goals and mission of the organization.

Responsibilities:

Your responsibilities will include, but are not limited to:

Leadership & Team Management

Lead, coach, train, and develop all Food & Beverage staff.

Establish clear expectations for service, professionalism, appearance, and performance.

Recruit, interview, onboard, and retain qualified Food & Beverage employees.

Create staff schedules that meet operational needs while managing labor costs.

Conduct regular staff meetings, performance reviews, and ongoing training.

Build a positive, team-oriented culture focused on hospitality and member satisfaction.

Hold team members accountable for following company policies, procedures, and service standards.

Food & Beverage Operations

Oversee the daily operation of restaurants, cafés, bars, catering, and other Food & Beverage services.

Ensure consistent, high-quality food and beverage products.

Maintain high standards for customer service, presentation, cleanliness, and overall guest experience.

Develop and maintain standard operating procedures for Food & Beverage operations.

Monitor inventory levels and ensure appropriate ordering and storage of food, beverages, and supplies.

Work with culinary leadership to develop and update menus based on member preferences, seasonality, cost, and profitability.

Ensure compliance with health, sanitation, food safety, alcohol service, and workplace safety requirements.

Resolve member and guest concerns professionally and promptly.

Develop and manage the Food & Beverage Department's annual budget.

Monitor sales, labor costs, food costs, beverage costs, inventory, waste, and overall profitability.

Establish pricing that supports both member value and departmental financial goals.

Review financial reports regularly and take appropriate action to improve performance.

Identify opportunities to increase revenue and reduce unnecessary expenses.

Implement systems to minimize food waste, product loss, theft, and excessive purchasing.

Establish and monitor departmental performance goals and key performance indicators.

Revenue Growth & Marketing

Develop creative strategies to increase Food & Beverage revenue and member participation.

Create promotions, special events, themed dining experiences, and seasonal offerings.

Work with the marketing team to promote menus, events, specials, and Food & Beverage programs.

Monitor industry trends and member preferences to identify new opportunities.

Develop partnerships and programs that increase engagement and generate additional revenue.

Evaluate the performance of promotions and make adjustments based on results.

Member Experience

Maintain a strong presence throughout Food & Beverage operations and regularly interact with members and guests.

Build relationships with members and understand their needs, preferences, and expectations.

Use member feedback to improve menus, service, programming, and overall experience.

Ensure the Food & Beverage Department consistently reflects the organization's brand and service standards.

Create a welcoming environment that encourages members to dine, socialize, and return frequently.

Monitor purchasing and maintain appropriate inventory levels.

Negotiate with vendors and evaluate pricing, quality, and service.

Maintain strong relationships with food, beverage, equipment, and supply vendors.

Conduct regular inventory counts and investigate discrepancies.

Ensure proper receiving, storage, rotation, and handling of products.

Facilities, Safety & Compliance

Ensure all Food & Beverage areas are clean, organized, safe, and properly maintained.

Coordinate with Facilities/Maintenance regarding equipment repairs and facility needs.

Ensure staff follow all applicable food safety, sanitation, alcohol service, and workplace regulations.

Maintain required licenses, certifications, inspections, and documentation.

Establish and enforce procedures for safe food handling, chemical use, equipment operation, and emergency situations.

Requirements:

Bachelor's degree in Hospitality Management, Business, Culinary Management, or a related field preferred.

Minimum of 3-5 years of progressive Food & Beverage management experience.

Experience managing restaurants, private clubs, health clubs, resorts, hotels, or similar hospitality operations preferred.

Demonstrated experience managing budgets, labor, food costs, inventory, and profitability.

Strong leadership and employee-development skills.

Excellent communication, organization, and problem-solving abilities.

Strong customer service and relationship-building skills.

Ability to work in a fast-paced environment and manage multiple priorities.

Knowledge of food safety and sanitation standards; alcohol service management experience preferred.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Physical ability to stand and walk for extended periods, lift and carry food/beverage supplies, and navigate kitchens and dining areas.

Key Performance Areas:

Success in this position will be measured through:

Food & Beverage revenue growth and departmental profitability

Food, beverage, and labor cost management

Inventory accuracy and waste reduction

Member satisfaction, engagement, and retention

Employee retention and development

Quality, consistency, and execution of food, service, events, and promotions

Compliance with safety and sanitation standards

Schedule:

Ability to work flexible hours, including evenings, weekends, and holidays as needed to cover club operational demands.

Compensation:

Competitive salary based on experience.

Benefits: Full Time

• Vacation Time
• Personal Time
• Free Family Club Membership
• 15%-25% discount on club products and services
• Medical, dental, and vision insurance
• HSA Match
• Positive and supportive work environment

Cross Gates is an E-Verify employer.

Cross Gates Family Fitness is an equal opportunity employer.