Club Manager - Cross Gates

Cross Gates Family Fitness; Slidell (LA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation time

Personal time

Free family club membership

15%-25% discount on club products and

services

Medical, dental, and vision insurance

HSA match

Positive and supportive work环境

Job summary

Cross Gates Family Fitness in Slidell, LA seeks a hands-on Club Manager to lead daily operations, coach staff, and engage with members to ensure an exceptional fitness journey.

You will oversee service standards, onboarding, and safety, while driving membership growth and profitability through strong leadership and customer focus.

Qualifications

• A 4 year degree is desired, but not required.
• Computer and digital marketing skills are a plus.
• Physically able to move around all day; lift up to 45 pounds.
• Team oriented mindset and self-motivation.

Responsibilities

• Maintain high membership levels and foster loyalty.
• Develop marketing strategies to attract prospective members.
• Greet and tour prospective members, onboarding within 90 days.
• Address and resolve member concerns and correspondence.
• Recruit, build, and coach a team; motivate staff to excel.
• Hire staff as needed for all departments; model company values.
• Oversee equipment, safety, and cleanliness; manage assets.
• Manage business operations, oversee P&L and budgets.
• Monitor payroll and expenses; lead using KPIs to profitability.

Skills

Team leadership

Self-motivation

Physical fitness

Digital marketing

Computer skills

Education

Bachelor's degree (preferred)

Job description

• Employee Type FT Exempt

Description

Position: Club Manager - Cross Gates

Company: Cross Gates Family Fitness / Franco's Athletic Club

About Us:

We are a Top 50 health and fitness club dedicated to providing exceptional experiences for our members and their families. With a strong focus on community and well-being, we are committed to promoting an active lifestyle in a welcoming environment. We offer tennis, racquetball, sport training, world class fitness centers, luxurious locker rooms, a spa, full service cafe, indoor basketball courts, and a full suite of rooms for child care.

Job Description:

Do you have the passion and presence to be the face of a premier health club? We're looking for a driven, people-first Club Manager who leads from the front. This is a hands-on leadership role designed for someone who is energized by daily interaction with both team members and club members. You will be responsible for setting the standard for service excellence, coaching your staff to reach their full potential, and actively engaging with our members to ensure their fitness journey is exceptional. If you are a self-assured leader ready to take full ownership of club culture, member satisfaction, and team performance, this is your opportunity to make a significant impact.

Responsibilities:

Your responsibilities will include, but are not limited to:

• Maintain High Membership Levels


• Develop marketing strategies and campaigns to attract prospective members


• Greet and tour prospective members


• Handle all incoming and outgoing correspondence for prospects


• Ensure all members are properly onboarded within their first 90 days


• Address and resolve member concerns and correspondence


• Recruit and Build a Team


• Teach, motivate, and inspire all team members


• Hire and recruit staff as needed for all departments


• Model Cross Gates Family Fitness' values and ensure your team does the same


• Equipment Management


• Ensure all equipment is operational, safe, and clean


• Develop cost-effective strategies to maintain a high-level member experience


• Track all assets and capital improvements


• Ensure the safety of both members and team members


• Manage the Business


• Oversee the P&L and financial statements


• Develop and manage annual budgets


• Monitor payroll and expenses


• Lead using existing KPIs


• Ensure the long-term viability and profitability of the club

Requirements:

• A 4 year degree is desired, but not required


• Computer and digital marketing skills is a plus


• Physically able to move around all day, this is not solely a desk job- lift 45 pounds


• A team oriented mindset


• Self-motivation and drive

Schedule:

Club managers typical work 2 evenings and 2 mornings per week and will be on a rotation for Saturday coverage. These shifts vary, but are typically during 8am to 8pm Monday - Friday and Saturday is typically 8am to 5pm.

Benefits: Full Time

• Vacation Time


• Personal Time


• Free Family Club Membership


• 15%-25% discount on club products and services


• Medical, dental, and vision insurance


• HSA Match


• Positive and supportive work environment

Cross Gates is an E-Verify employer.

Cross Gates Family Fitness is an equal opportunity employer.