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Responsibilities
- Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department.
- Maintain food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Establish, maintain, and train standards and procedures for operations and safe working conditions in the department.
- Develop accurate and aggressive short and long-range financial objectives for the Food and Beverage Department consistent with property objectives.
- Respond to and handle all guest-related issues pertaining to the department.
- Ensure communication with the General Manager, all other Department Managers, Supervisors, and Staff.
- Manage all aspects of employee performance to ensure productivity and a quality work environment.
- Maintain and be responsible for the Food and Beverage Department’s annual budget.
- Handle guest complaints ensuring guest satisfaction.
- Perform other duties as assigned.
Qualifications
- Minimum of five years’ experience in a similar position.
- Ability to satisfactorily communicate with guests, management, and co-workers.
- High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred.
- Safe food handling certification.
- Familiarity with Sales and Marketing tools, as well as food and beverage cost controls.
- Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals.
- Bilingual English/Spanish a plus.
Additional Information
- Salary: $75,000 - $85,000 with 15% bonus, based on experience.
- Work Location: In person
- Benefits include health insurance, paid time off, holidays, hotel discounts, free hotel stays, and meals.
- Location: Downtown Buffalo, near Canalside Entertainment District.