Food & Beverage Assistant Manager - Serafina San Juan

Condadocollection; Puerto Rico; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Food & Beverage Assistant Manager to enhance guest experiences. This dynamic role involves supervising staff, ensuring compliance with health regulations, and managing inventory. You will be instrumental in creating memorable dining experiences while leading a diverse team. The ideal candidate will possess strong leadership and communication skills, along with a hospitality-oriented mindset. Join a vibrant team dedicated to delivering exceptional service and fostering a welcoming atmosphere for both guests and employees. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.

Qualifications

• 3+ years of supervisory experience in Food and Beverage Management.
• Strong knowledge of industry trends and culinary techniques.

Responsibilities

• Assist in overseeing food and beverage operations for guest satisfaction.
• Train staff on service standards and handle guest complaints professionally.

Skills

Leadership Skills

Interpersonal Skills

Problem-Solving Skills

Communication Skills

Bilingual (Spanish/English)

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

POS Systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.

Serafina San Juan is a global brand of 35 Italian restaurants, with a strong presence in New York City. Serafina has been giving a modern twist to Puerto Rico’s cuisine since 2015. We aim to create experiences and inspire journeys not only for our guests but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
• Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
• Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
• Schedule staff to ensure adequate coverage during peak hours and special events.
• Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
• Ensure that all guests receive exceptional service and have a memorable dining experience.
• Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
• Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
• Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
• Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
• Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that proper security procedures are in place to protect employees, customers, and company assets.
• Investigate and resolve complaints concerning food quality and service.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
• Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other duties as assigned by the supervisor.

Qualifications

• Hospitality oriented.
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proficient in the following dimensions of restaurant functions: planning, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Proven experience in Food and Beverage Management, with a minimum of 3 years in a supervisory role.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Knowledge of industry trends, culinary techniques, and beverage trends.
• Must have computer skills (Excel/Word/PowerPoint).
• Strong communication, organization, problem-solving, and follow-up skills.
• Must have knowledge of POS Systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Fully Bilingual (Spanish/English).

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.