Food and Beverage Supervisor

Bonnet Springs Park; Lakeland (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Bonnet Springs Park is seeking a Food and Beverage Supervisor to lead daily cafe operations in Lakeland, FL. You will supervise staff, handle guest interactions, train team members, and ensure a clean, well-maintained cafe environment. Weekend availability is required, and you may assist in various F&B tasks as needed.

The role emphasizes strong customer service, teamwork, and efficient operation under standard procedures. Background checks may be required as part of the hiring process.

Qualifications

• High School education or equivalent.
• Flexible scheduling including nights, weekends and holidays.
• Experience in customer service.
• Cash handling experience and POS familiarity.

Responsibilities

• Open/close cafe per policies and procedures.
• Take food and beverage orders from guests.
• Provide feedback to staff to ensure quality service.
• Assist in staff training and performance matters.
• Operate cafe/kitchen equipment to prepare items.
• Deliver outstanding customer service and suggestive selling.
• Maintain cleanliness and presentation standards in the cafe.
• Ensure adherence to SOPs and daily operation guidelines.
• Support other F&B team roles as needed.

Skills

Customer service

Communication

Flexibility

Multi-tasking

Teamwork

Reading English manuals

Education

High School diploma or equivalent

Tools

POS systems

Restaurant equipment

Job description

Join the team at Bonnet Springs Park and be part of something meaningful. Whether you’re leading programs, supporting guests, or caring for the grounds, every role helps bring our mission to life. Explore our career opportunities and help shape the future of this unique community space.

Position: Food and Beverage Supervisor

Location: Lakeland, FL

Job Id: 506

# of Openings: 1

POSITION PURPOSE

The Food and Beverage Supervisor inspires staff, helps to lead the daily Cafe operation and ensures areas are kept in a clean and orderly condition. They assist with staff training, workflow inspection, inventory management and daily equipment maintenance and are responsible for preparing and serving food items and beverages while interacting with guests in a positive, friendly and efficient manner.

Weekend Availability Required

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Opens and closes the cafe according to established policies and procedures
• Communicates with guests to take food and beverage orders
• Interacts with staff and guests, provides feedback to staff throughout their shift to ensure quality service, works with management to investigate and resolve guest concerns
• Support management in staff performance related matters including; training, employee reviews, corrective action, investigations, conflict resolution, etc.
• Operates kitchen and other cafe equipment in order to prepare food and beverage orders
• Provides outstanding customer service and engage in suggestive selling
• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
• Assists in stocking food and beverage items as needed
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures the café adheres to the highest standards of cleanliness, presentation, and service
• Ensures the daily operation of the cafe adheres to operating procedure guidelines
• Assists in other positions in the F&B team as needed

QUALIFICATIONS

Basic Qualifications and Skills

• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Desired Qualifications and Traits

• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

REQUIREMENTS

• Pass a background check and mandatory drug test

PHYSICAL DEMANDS

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time