Food and Beverage Manager Hot Tin Roof

Noble-House-Hotels-; Key West (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ocean Key Resort and Spa in Key West, FL is seeking an experienced Food & Beverage Manager to lead the Hot Tin Roof team and support Sunset Pier, delivering exceptional guest experiences and maintaining service standards across outlets.

You will coach and develop staff, manage daily operations, ensure safety and compliance, and partner with Human Resources on training and onboarding; flexibility for evenings, weekends, and holidays is required.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; or equivalent hospitality experience.
• 3+ years of progressive Food & Beverage experience, with previous supervisory or management experience strongly preferred.
• Luxury hotel, resort, upscale restaurant, or high-volume hospitality experience preferred.
• Demonstrated ability to lead, coach, motivate, and develop a diverse team.
• Strong guest-service mindset with the ability to confidently resolve concerns and recover the guest experience.
• Working knowledge of restaurant and bar operations, service standards, food safety, and responsible alcohol service.
• Understanding of labor management, inventory, and cost control.
• Strong communication, organization, and interpersonal skills.
• Ability to remain composed and make sound decisions in a fast-paced environment.
• Comfortable working alongside the team and maintaining a highly visible presence during service.
• Professional appearance and presentation consistent with luxury hospitality standards.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Must meet Noble House Hotels & Resorts background screening requirements.

Responsibilities

• Guest Experience & Service: Maintain a visible presence and engage with guests and team members, anticipate needs, and ensure warm, professional service.
• Team Leadership & Development: Lead by example, conduct pre-shift huddles, coach and develop staff, provide timely feedback, and support onboarding and training.
• Operational Excellence: Oversee daily outlet operations, ensure cleanliness and readiness, address delays, and support peak periods with hands-on involvement.
• Safety & Compliance: Maintain compliance with safety and alcohol service standards; participate in required training.

Skills

Leadership

Guest service

Communication

Training & mentoring

Operations management

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Description

WE ARE

Ocean Key Resort and Spa is a 4-diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

Hot Tin Roof is a local and guest favorite known for defining the flavors of “Key West Cuisine,” blending Cuban and Caribbean influences with fresh local seafood and seasonal ingredients.

The Food & Beverage Manager is a hands‑on, visible leader who will spend most of their time leading the Hot Tin Roof team while being cross‑trained to support the world‑famous Sunset Pier. This role focuses on creating exceptional guest experiences, coaching and developing team members, maintaining service and quality standards, and supporting strong day‑to‑day operations.

We’re looking for an engaging hospitality professional who leads by example, connects naturally with guests and team members, and thrives in a fast‑paced resort environment. Flexibility to work evenings, weekends, and holidays based on business needs is required.

Essential Duties & Responsibilities

Guest Experience & Service

• Maintain a visible presence throughout the operation and actively engage with guests and team members.
• Anticipate guest needs and ensure prompt, warm, and professional service.
• Monitor the guest experience throughout service and respond quickly to concerns or opportunities for service recovery.
• Build guest relationships and create memorable experiences that encourage repeat business and positive reviews.
• Ensure service standards are consistently executed across assigned outlets and events.
• Observe team member interactions with guests and provide real‑time coaching when needed.

Team Leadership & Development

• Lead by example and foster a positive, collaborative, and accountable work environment.
• Conduct daily pre‑shift huddles to communicate business levels, service expectations, events, VIPs, menu updates, and other pertinent information.
• Coach, mentor, and develop team members to strengthen performance and support professional growth.
• Provide timely feedback and address performance or conduct concerns in partnership with Food & Beverage leadership and Human Resources.
• Support onboarding and ongoing training to ensure team members understand service, safety, and operational expectations.
• Monitor professional appearance and grooming standards.
• Coordinate staffing, breaks, and floor coverage based on business demands.

Operational Excellence

• Oversee daily outlet operations to ensure smooth, efficient, and consistent execution.
• Inspect dining, bar, service, and support areas for cleanliness, organization, safety, and readiness.
• Ensure tables, service stations, menus, wine lists, supplies, and equipment are properly maintained and prepared for service.
• Monitor business flow and proactively address service delays, congestion, staffing needs, or other operational challenges.
• Work alongside the team during peak business periods and provide hands‑on support as needed.
• Ensure opening and closing procedures are completed accurately, including securing bar and service areas.
• Perform Manager on Duty (MOD) responsibilities as scheduled.

Safety & Compliance

• Maintain compliance with resort policies, departmental procedures, food safety requirements, alcohol service standards, and applicable regulations.
• Respond appropriately to guest and team member accidents, injuries, and emergency situations.
• Maintain required ServSafe Food Safety Managers certificate and responsible alcohol service certifications.
• Participate in required company, departmental, safety, and Human Resources training.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; or equivalent hospitality experience.
• 3+ years of progressive Food & Beverage experience, with previous supervisory or management experience strongly preferred.
• Luxury hotel, resort, upscale restaurant, or high‑volume hospitality experience preferred.
• Demonstrated ability to lead, coach, motivate, and develop a diverse team.
• Strong guest-service mindset with the ability to confidently resolve concerns and recover the guest experience.
• Working knowledge of restaurant and bar operations, service standards, food safety, and responsible alcohol service.
• Understanding of labor management, inventory, and cost control.
• Strong communication, organization, and interpersonal skills.
• Ability to remain composed and make sound decisions in a fast‑paced environment.
• Comfortable working alongside the team and maintaining a highly visible presence during service.
• Professional appearance and presentation consistent with luxury hospitality standards.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Must meet Noble House Hotels & Resorts background screening requirements.