Food and Beverage Manager

Round1 Entertainment Inc; Lincoln (NE); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Manager to lead operations in a vibrant entertainment environment. This role is perfect for someone who thrives in a fast-paced setting, enjoys engaging with customers, and has a passion for delivering exceptional service. You'll oversee all aspects of food and beverage management, including staff training, inventory control, and financial oversight, while ensuring compliance with safety regulations. If you're ready to make a significant impact in a fun, energetic workplace, this opportunity is for you!

Qualifications

• 2-3 years of retail management experience in entertainment or hospitality preferred.
• Must have knowledge of serving alcohol and managing F&B operations.

Responsibilities

• Manage F&B operations, ensuring customer satisfaction and adherence to budgets.
• Train and supervise staff, ensuring compliance with health and safety regulations.

Skills

Customer Service

Team Management

Financial Management

Conflict Resolution

Education

Associate's Degree

High School Diploma or GED

Job description

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering an excellent customer experience. The F&B Manager will forecast, plan, and manage all F&B orders, staff, and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Please note you must be at least 21 with a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is preferred.

We require staff that handle and serve alcohol to be at least 21+

Essential Duties:

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedules and receives food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Monitors department budgets and payroll records, and reviews financial transactions in order to ensure that expenditures are authorized and budgeted.
• Investigate and resolve customer complaints regarding food quality, service, or accommodations.
• Must have full knowledge of the process for serving alcohol within the premises.
• Preserve excellent levels of internal and external customer service.
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
• Comply with all health and safety regulations.
• Conducts alcohol and age restriction control in accordance with company policies.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Additional Duties and Responsibilities are to be performed when directed by the Store General Manager.
• Conduct & monitor department inventory, submitting reports on a weekly & monthly basis.
• Train, coach, & issue disciplinary actions for department staff.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Maintain a floor presence of at least 90% of the shift, providing sales & troubleshooting support.

Non-Essential Duties:

• Follows Company guidelines for managing confidential information, customer satisfaction, and supervising F&B associates.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, and federal regulations and company policies pertaining to safety, and loss prevention.
• Opening & closing duties include checking all doors and setting the alarm or disengaging the alarm upon entering.

Qualifications:

Associate's degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries but not required.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

Please submit your resume or complete your application online at www.round1usa.com.