Food and Beverage Manager

ASM Global Arena Management, LLC; Bemidji (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

ASM Global Arena Management, LLC is seeking a Food and Beverage Manager for The Sanford Center to lead client services and oversee suites, catering, and concessions during events. You will manage planning, inventory, and guest experiences while collaborating with clients and facility staff.

The role requires strong leadership, hospitality management experience in arena or stadium environments, and the ability to work flexible hours including nights and weekends.

Qualifications

• High school diploma or GED required with significant related experience.
• Bachelor’s degree in hospitality management and/or equivalent preferred.
• Experience in management, catering, concessions, inventory control, order management, point of sales systems, and menu planning in an arena or stadium environment preferred.

Responsibilities

• Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining policies and procedures.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by Director of Food and Beverage.
• Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions.
• Identify opportunities to increase profit by challenging existing processes.

Job description

Job Title: Food and Beverage Manager

Department: Food & Beverage

Reports To: Director of Food & Beverage

FLSA Status: Salaried Exempt

Salary: $50k-$60k

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Food and Beverage Manager for The Sanford Center. The Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facilities, while interacting with clients, facility staff and related personnel to ensure all event needs are fulfilled. This position will manage the implementation and execution of all Suites and Catering food services and oversee Concessions Operations for events held at The Sanford Center.

Essential Duties and Responsibilities

The Food and Beverage Manager will find success in their position by performing the following duties, personally or through subordinate Managers and Supervisors

• Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining all ASM Global and SAVOR… policies and procedures.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by Director of Food and Beverage.
• Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions.
• Identify opportunities to increase profit by challenging existing processes.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with ASM Global and SAVOR… policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, training, rewarding, providing performance appraisals, and disciplining employees in conjunction with Human Resources and Director of Food and Beverage; planning, assigning, and directing work; addressing complaints and resolving issues in a timely manner.

Concessions Responsibilities

Directly supervises Concessions Manager/or Supervisor. Works closely with Concessions Manager/Supervisor to ensure all aspects of their operation are maintained at the highest level of consistency and accountability. Provide coaching, training and evaluation of Concessions Managers’ performance before, during and after events. Assists when needed, in the training of concessions employees and NPO group members on ASM Global, SAVOR… and TSC policies. Providing performance appraisals and discipline of Concessions Manager/Supervisor in conjunction with Human Resources and Director of Food and Beverage.

Suites and Catering Responsibilities

Work closely with facility Event Managers to continually bring in new clients and maintain existing customer base. Follow-up with any prospective clientele through phone calls and written communication. Ensure that client submits guarantee prior to event based on guidelines of proposal. When needed, produce Banquet Event Orders (BEO's), which include all information needed on upcoming events and submit to necessary individuals. Ordering linen, supplies and equipment, and controlling inventories of all banquet items. Produce weekly food & beverage schedule of events and submit to necessary individuals. Monitor customer service at all times and follows through with customer complaints. Oversee the set-up of all catering events.

Additional Responsibilities

Oversees all Food and Beverage department staff to ensure all ASM Global, SAVOR… and TSC policies are being adhered to. Work with all departments within Food and Beverage as needed to provide quality service in all areas of the business. Ordering and maintaining monthly inventory for Concessions and Suites and Catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment. Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client request, concerns, and problems are addressed. Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and ASM Global guidelines. Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrate knowledge in industry terminology.
• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines.
• Able to work flexible schedules, including weekends, nights, and holidays.
• Able to assess situations using decision-making authority.
• Required to be subject to a credit check and a background screening.

Education and/or Experience

• High school diploma or GED required with significant related experience.
• Bachelor’s degree in hospitality management and/or equivalent preferred.
• Experience in management, catering, concessions, inventory control, order management, point of sales systems, and menu planning in an arena or stadium environment preferred.

Skills and Abilities

• Demonstrated knowledge of food service industry.
• Excellent customer service skills as well as attention to detail.
• Excellent ability to communicate effectively with varied groups and individuals written and orally.
• Excellent organizational, planning, and inter-personal skills.
• Effective management skills to include the ability to lead, delegate and perform all necessary job requirements.

Computer Skills

• To perform this job successfully, an individual should have general knowledge of spreadsheets and word processing software including Microsoft Excel and Word as well as Outlook.

Certificates, Licenses, Registrations

• ServSafe Food certification preferred.
• ServeSafe Alcohol certification preferred.
• ServeSafe Allergens certification preferred.
• All certifications will be required by SAVOR… Omaha for management positions.

Other Qualifications

• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to be creative with presentations in both Suites and for Catered events while maintaining high quality product.
• Ability to work flexible hours including nights, weekends and holidays in addition to normal business hours.
• Must have professional attitude and appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Standing, walking, stooping and lifting up to 50lbs on a regular basis and for long periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.