Food and Beverage Director

Sonesta; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company-M:

401(k) Retirement Plan with Company M"

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta is seeking an experienced Food & Beverage Outlet Manager to direct daily operations across outlets, ensuring service quality and regulatory compliance. You will lead staff, optimize profitability, and collaborate with Sales, Catering, Rooms, and Maintenance to deliver exceptional guest experiences.

Ideal candidates have supervisory experience, a background in hotel food and beverage, and fluency in English.

Qualifications

• Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity.
• Bachelor’s degree in Hotel Management, culinary arts, or related field preferred.
• Must speak fluent English.

Responsibilities

• Direct the activities of assigned outlets staff to meet goals.
• Ensure policies and procedures are followed and staff trained.
• Monitor sales, costs, and profitability of outlets.
• Assist in budget development and inventory management.
• Maintain safety, sanitation, and regulatory compliance.
• Coordinate with other departments and vendors as needed.
• May serve as Manager on Duty and oversee events.

Skills

Staff supervision

Guest service

English fluency

Budgeting

Education

Some college/advanced training in F&B operations

Bachelor’s in Hotel Management or Culinary Arts

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Managing of the food and beverage outlets operation to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

What you’ll be doing

Manage the activities of assigned outlets staff, ensure proper coverage, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert Assistant Director of Food and Beverage of potentially serious issues. Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required. Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage. Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment. Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions. May participate in menu design and concepts with Director of Food and Beverage. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services. Interact with outside contacts: Guests – to ensure their total satisfaction Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) May serve as Manager on Duty or assist with other duties as assigned.

ACCOUNTABILITY

Assists in supervising a large number of employees in multiple major food and beverage outlets and kitchens, and high volume banquet and convention facilities that cater to more than 500 people, and a large number of VIP and key guests. May have responsibility for evening, weekend and/or a section of operations.

Qualifications and Requirements:

Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, culinary arts, or related field preferred. Must speak fluent English.

This job requires ability to perform the following:

• Moving about the facilities
• Carrying or lifting items weighing up to 50 pounds
• Handling food, objects, products, and utensils
• Bending, stooping, kneeling
• Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Anticipated Pay Range & Additional Job Information N/A

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.