Food and Beverage Coordinator

Virgin Hotels Central Services Llc; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Virgin Hotels Central Services Llc in New Orleans, LA is seeking a Food and Beverage Coordinator to support the sales and events teams, coordinate reservations, and help deliver outstanding guest experiences.

You will develop BEOs, liaise with culinary and service colleagues, maintain records, and ensure smooth execution of weddings, corporate events, and special occasions, while upholding Virgin Hotels' fun, innovative values.

Qualifications

• High school diploma or equivalent required.
• Strong customer service mindset and ability to communicate clearly with guests and vendors.
• Proficient in MS Office and basic data entry.
• Ability to coordinate multiple events and maintain attention to detail.

Responsibilities

• Ring ring—coordinate professional reception and first point of contact for guests.
• Coordinate reservation confirmations for events of six or more in F&B outlets.
• Develop BEOs for all F&B activations throughout the hotel.
• Coordinate selling of F&B in hospitality suites through Room Service.
• Collaborate with culinary and F&B service teams to ensure successful events.
• Maintain accurate sales records, generate reports, and analyze data to identify trends and opportunities.

Skills

Team collaboration

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Outlook

Excel

Word

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Food and Beverage Coordinator

Full Time New Orleans, LA, US

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should youchooseto accept it…

The Food and Beverage Sales Coordinator supports the food and beverage team administratively to produce unrivaled F&B events and guest experiences. The details include organizing and coordinating event setup requests, large party requests, reservations, and other administrative bits and bobs that come up.

Communication and collaboration are king (or queen) and although this position starts on the sales team, they work with every hotel department to ensure each guest stay or group goes off without a hitch. It helps if the guest sings our praises too.

Let’s face it! This is the job that makes the world go round…

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ring. Ring. That’s the phone and we need an outstanding, professional, proactive representative of the Virgin Hotels brand to pick it up. This is the first point of sale and will set the tone for the rest of the Virgin experience.
• Coordinate reservation confirmations for special and holiday events for parties of six people or more in any of our F&B outlets.
• Develop BEO’s for all food and beverage activations throughout the hotel.
• Coordinate selling of all food and beverage in hospitality suites through the Room Service Department.
• Collaborate with various departments within the hotel, such as culinary and food & beverage service teams, to ensure the successful execution of events and deliver exceptional guest experiences.
• Assist in maintaining accurate sales records, generating reports, and analyzing sales data to identify trends and opportunities for revenue growth.

What qualities are we looking for?

You got skills? If youare able toperform the following, then you have come to the right place…

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possibleReport to designated shift in assigned attire on time (if applicable)
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Comply with all safety and health department procedures, as well as, all state and federal liquor laws.
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• High school equivalent or education required
• Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
• Proficient in MS Outlook, Excel, Word and PowerPoint