Follow Up & Collections - Billing Specialist IV - Non NSA

PHI Air Medical; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading air ambulance provider as a Billing Specialist IV in Phoenix, AZ. Utilize your expertise in medical billing and collections to manage patient accounts and ensure timely reimbursements. Enjoy a competitive salary, a sign-on bonus of up to $7,500, and the opportunity to make a difference in emergency medical services.

Benefits

Sign-on bonus up to $7,500

Competitive pay and benefits

Qualifications

• Experience in medical billing/collections with increasing responsibilities.
• Knowledge of office procedures and proficiency in Microsoft Office.
• Ability to pass drug test and background check.

Responsibilities

• Manage patient accounts from resubmission to final resolution.
• Contact insurance companies to obtain timely payments.
• Analyze billing and payer trends, report findings, and suggest solutions.

Skills

Medical billing

Collections

Communication

Customer focus

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Billing software

Job description

Follow Up & Collections - Billing Specialist IV - Non NSA

Follow Up & Collections - Billing Specialist IV - Non NSA

Apply locations Phoenix, AZ | Full time | Posted on Posted 9 Days Ago | Job requisition id REQ000916

Join our life-saving team in Phoenix, AZ and take advantage of a sign-on bonus up to $7,500 — this offer won’t last long! Apply today!

Are you ready to elevate your career? PHI Health seeks dynamic, driven individuals to join our team. We provide top-tier emergency medical services, saving lives when every second counts. Support our mission by ensuring seamless operations that keep our fleet flying and patients safe.

Collaborate with industry experts, drive initiatives to improve our services, and expand our reach. If you’re passionate about making a difference and thrive on challenges, PHI Health offers a meaningful career opportunity.

Who We Are:

PHI Health is the leading air ambulance provider in the U.S., with an excellent safety record and top aviation, medical, and communication specialists. We transport over 22,000 patients annually from more than 80 bases nationwide, offering community outreach and healthcare services. Our mission: move communities to health with safety as our top priority.

Job Summary:

Under supervision of the Team Operational Coordinator (TOC), the Follow Up & Collections III performs collection tasks with expertise, managing patient accounts from resubmission to final resolution. Responsibilities include addressing denials via appeals and ensuring account balances align with payer contracts. Maintain knowledge of payer rules and perform follow-up to secure owed reimbursements promptly.

Responsibilities Include:

• Act as a patient advocate to gather information and support claims processing or discuss outstanding balances.
• Analyze billing and payer trends, report findings, and suggest solutions.
• Assist with payer issues or collection shortfalls through special projects.
• Contact insurance companies assertively to obtain timely payments, escalating issues when necessary.
• Categorize payer payment issues for resolution and management reporting.
• Maintain customer focus and professional communication internally and externally.
• Understand payer fee schedules, enrollment, and contracts.
• Handle insurance collections, including negotiations, overpayment reviews, and correspondence.
• Draft correspondence for appeals and refer accounts for escalation.
• Support patient collections through calls, financial reviews, payment plans, and dispute resolution.
• Build and maintain professional relationships with responders, facilities, insurers, and patients.
• Organize and prioritize work to meet production goals using relevant tools and systems.
• Participate in ongoing training, expand duties, and support team development.
• Conduct account reviews, skip tracing, secondary claims, and contractual adjustments.
• Confirm insurance coverage, obtain prior authorizations, and verify benefits.
• Possess knowledge of HCPCS, CPT, ICD codes, and medical terminology.
• Provide leadership, training, and support to billing staff.
• Research payer policies, guidelines, and regulations, communicating updates to the team.
• Monitor and prioritize claims and correspondence to meet standards.
• Review and interpret explanations of benefits for compliance and accuracy.
• Follow directions, coordinate projects, and prioritize tasks individually and as a team.
• Ensure claim accuracy, train staff on payer requirements, and ensure compliance with regulations.
• Support company safety policies and activities, including Destination Zero.
• Perform other duties as assigned.

Schedule/Location:

• Phoenix, AZ
• 5 & 2 schedule

The Successful Candidate Will Have:

• High school diploma or GED; experience in medical billing/collections with increasing responsibilities.
• Knowledge of office procedures, PC skills, and proficiency in Microsoft Office and billing software.
• Experience with email and web tools.
• Some college preferred.
• Ability to pass drug test and background check.
• Safety Sensitive position under Arizona Medical Marijuana Act.

Compensation and Benefits:

• Competitive pay and benefits to support our teams’ well-being.

Our Core Competencies:

• Safe: Committed to Destination Zero safety goal.
• Efficient: Focused on responsible outcomes and productivity.
• Quality: Ensuring organizational performance and reliable outcomes.
• Service: Dedicated to serving customers, communities, and colleagues.

Behavioral Competencies:

• Drive & Energy: Maintain productivity under stress.
• Technical Expertise: Add value through specialized knowledge.
• High Standards: Promote continuous improvement.
• Initiative: Act proactively.
• Integrity: Act ethically and honestly.

The PHI Health Advantage:

Over 40 years of providing critical air medical services, outfitting aircraft with advanced technology, and pioneering safety programs, including the Vision Zero Aviation Safety Award. Our commitment is to safety for our crews and patients, reflected in industry-leading safety ratings.

Phoenix, AZ | Up to $7,500 sign-on bonus

DISCLAIMER

Descriptions are general and not exhaustive. PHI, Inc. is an equal opportunity employer, prohibiting discrimination and harassment in any form.