FOH Support (Host, Busser, Food Runner)

Keke's Breakfast Cafe, Inc.; Mount Juliet (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

Keke's Breakfast Cafe is seeking a FOH Support team member to create a welcoming atmosphere for guests. Responsibilities include greeting guests, managing wait times, and ensuring cleanliness. Ideal candidates will have strong communication skills and a friendly demeanor, contributing to a positive dining experience.

Qualifications

• Previous experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests warmly and manage guest flow.
• Maintain cleanliness in the host area.
• Assist servers with plate removal during peak periods.

Skills

Communication

Interpersonal Skills

Organizational Skills

Job description

Join to apply for the FOH Support (Host, Busser, Food Runner) role at Keke's Breakfast Cafe

Job Summary

As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you'll help make every guest's visit memorable from the moment they arrive until they leave.

ESSENTIAL FUNCTIONS (Key Responsibilities)

1. Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
2. Record guest names, party sizes, and issue pagers when immediate seating is unavailable for a smooth waiting experience.
3. Provide guests with estimated wait times and keep them informed throughout their wait.
4. Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
5. Escort guests to their tables with menus and silverware, ensuring a seamless transition.
6. Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
7. Inform guests of their server's name upon seating to enhance the personal touch.
8. Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
9. Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
10. Remove used tableware promptly as guests finish, keeping the dining area organized.
11. Clear tables after guests, taking tableware to bus bins and placing items in designated washing areas.
12. Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
13. Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
14. Assist servers with plate removal, especially during peak periods and with large parties.
15. Keep all front of house areas clean, including floors around trash cans and walkways.
16. Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, and checking floors as needed.
17. Thank guests as they leave to leave a lasting positive impression.
18. Be flexible and available to fill in where needed to ensure smooth operations, as directed by management.

Qualifications & Requirements

• Previous experience in a customer service role or hospitality setting preferred but not required.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work.

Additional Information

Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by law.

Applicants requiring reasonable accommodation should contact 864-597-8000. Please do not contact this number to check application status.

Keke's participates in E-Verify to confirm work authorization. For more info, contact DHS at 888-897-7781 or dhs.gov/e-verify.

Pay Range

The typical pay range for this role is from $2.13 to $9.43. This range applies to all positions in the job grade and does not guarantee specific pay, which depends on location and experience.