FOH Supervisor

Topgolf; Knoxville (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf Knoxville is seeking a team leader to guide staff toward performance targets and ensure a smooth, high-quality guest experience. You will lead, coach, and collaborate across departments to maintain service standards and safety.

The role requires strong communication, organization, and the ability to motivate a diverse team across varied shifts, with a focus on engagement and development.

Qualifications

• Leadership or supervisory experience required.
• Excellent communication and problem-solving skills are essential.
• Ability to motivate a diverse team to achieve goals.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time.
• Knowledge of industry regulations and best practices.
• High school diploma or equivalent.
• Strong organizational and time-management abilities.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem-solving

Organization

Time-management

Motivate diverse team

Software proficiency

Regulations knowledge

Education

High school diploma or equivalent

Tools

Relevant software/tools

Job description

Job ResponsibilitiesProvide leadership and guidance to team members to achieve performance targets.Monitor and evaluate team performance, providing regular feedback and coaching.Collaborate with other departments to ensure seamless workflow and quality service delivery.Identify and resolve operational issues and guest concerns promptly.Promote a positive and inclusive team culture, fostering associate engagement and development.Ensure compliance with company policies, procedures, and safety standards.Prepare and present regular reports on team performance and key metrics.Perform other operational duties as assigned by your managerCritical Skills & Experience RequirementsHigh school diploma or equivalent work experience.Proven experience in a leadership or supervisory role.Excellent communication, interpersonal, and problem-solving skills.Strong organizational and time-management abilities.Ability to motivate and inspire a diverse team to achieve goals.Proficiency in relevant software and tools.Knowledge of industry-specific regulations and best practices.Availabilit to work varied shifts, including evenings, weekends and holidaysAbility to stand and walk for long periods of time including maneuvering up and down stairsBENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.