FOH Supervisor

King's Seafood Company; Denver (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Sick leave (state/city regulations)

Tenure incentive program

Promotions from within

Dining discount

Education reimbursement

Flexible hours

Job summary

Water Grill in Denver is seeking a Front of House Supervisor to support a friendly, efficient guest experience. You will assist the management team, coach staff, and help ensure service standards are met across the dining room and bar.

The role leads and trains team members, handles guest interactions, assists with seating, POS procedures, and closing duties. A prior supervisor background and strong English communication are essential.

Qualifications

• Minimum of 18 years of age to serve alcoholic beverages with food.
• High school graduate, some college
• Any previous supervisor experience.
• Food Handler Card
• Ability to communicate in a satisfactory manner, both verbal and written English.
• Ability to compute basic mathematical calculations.
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
• Ability to suggestively sell menu items and beverages.
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment.
• Experience with Point-of-sale procedures.

Responsibilities

• Complete opening duties as assigned and to standard.
• Seat guests promptly and courteously, with special requests.
• Transfer guest checks to dining room servers.
• Anticipate guests’ needs and respond promptly.
• Interact professionally with guests and team.
• Resolve guest concerns calmly and effectively.
• Maintain cleanliness and organization of restrooms.
• Update menus and wine lists as directed.
• Complete closing reports and hand over to management.

Skills

Supervisory experience

Guest service

English communication

Upselling

Education

High school diploma

Tools

POS systems

Job description

The Front of House Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times. Supervisors are part of a fun, fast paced environment and will have multiple responsibilities from guest interaction, to expediting orders, to hands on service. This position is a step before our Management Training and is an opportunity for you to learn the business and grow your career.

We keep it reel! This is what we bring to the table:

• Competitive Wages: $23-$27 an hour depending on experience.
• Qualifying sick leave according to state/city regulations
• Tenure Incentive Program
• Great training and commitment to promotions from within!
• Teamwork / Flexible Hours
• Education Reimbursement
• Generous Dining Discount

Once hired, you will be trained to provide friendly, helpful and knowledgeable guest service that goes above and beyond at all times. You will be exposed to each workgroup and expected to understand our service standards in each to coach and support others as you execute a shift. You will contribute and excel in a team service environment.

Essential Qualifications

• Minimum of 18 years of age to serve alcoholic beverages with food.
• High school graduate, some college
• Any previous supervisor experience.
• Food Handler Card
• Ability to communicate in a satisfactory manner, both verbal and written English.
• Ability to compute basic mathematical calculations.
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
• Ability to suggestively sell menu items and beverages.
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment.
• Experience with Point-of-sale procedures.

Essential Job Functions

• Complete opening duties as assigned and to standard
• Record all necessary information/messages in legible writing on appropriate sheets.
• Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.
• Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.
• Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guests, supervisors and co-workers.
• Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Follow Manager's instructions.
• Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.
• Guide the activities of the assigned assistants to ensure optimum service to Guests.
• Complete all closing reports as assigned and leave duty after reporting to Manager.
• Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
• Complete comp's or voids as needed during the shift
• Follow maintenance program and cleaning schedule for each shift
• Update menus and wine lists for managers
• Notify management of any pertinent information related to shift activities.

Equal Opportunity Employer

Water Grill

Devoted to quality and inspired by the season, Water Grill is a seafood destination and signature experience for Guests to enjoy the first catch of the season and a deep selection of fish, lobsters, crabs, oysters and shellfish on a robust menu that frequently changes.

Since 1989, Water Grill has delivered remarkable experiences through an unwavering devotion to seafood and service. The visually captivating space features a Guest-facing raw bar and saltwater tanks showcasing live spiny lobsters and king crabs, adding photo-worthy opportunities to the straight-from-the-water culinary experience. Crewmembers are completely dedicated to being knowledgeable stewards of the ocean and delivering an elevated dining experience.

Are you hooked yet?