FOH Supervisor

King's Seafood Company; Calabasas (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

Education reimbursement

Dining discount

Teamwork / Flexible hours

Training and promotions from within

Job summary

King's Fish House in Calabasas, CA is seeking a Front of House Supervisor to support the management team in delivering guest-focused service in a fast-paced setting.

You will lead guest interactions, assist with opening and closing duties, coordinate with bartenders and servers, and uphold our service standards while learning our Management Training track. Must be 21+, have a Food Handler Card, and strong English communication.

Qualifications

• Minimum age 21 to serve alcohol with food.
• HS graduate, some college.
• Previous supervisor experience preferred.
• Must have Food Handler Card.
• Proficient spoken and written English.
• Basic math skills for guest checks and orders.
• Well organized with focus under pressure.
• Ability to multitask in a busy environment.
• Able to upsell menu items and beverages.
• Capable of handling tense guest interactions calmly.
• Work with minimal supervision.
• Team player who can collaborate with others.
• Know front of house standards thoroughly.
• Operate food serving/prep equipment correctly.
• Experience with POS procedures.

Responsibilities

• Perform opening duties and set up to standard.
• Record information neatly for shift logs and messages.
• Seat guests promptly, honor reservations and walk-ins.
• Ensure smooth transfer of checks from bar to dining staff.
• Anticipate guest needs and respond quickly.
• Interact professionally with guests and coworkers.
• Resolve guest complaints calmly and effectively.
• Follow manager’s instructions and uphold standards.
• Maintain cleanliness and sanitation of guest areas and restrooms.
• Guide assigned assistants to ensure optimal service.
• Complete closing reports and hand over to manager.
• Document orders when POS is unavailable and delegate accordingly.
• Process comps or voids as needed during the shift.
• Follow cleaning and maintenance schedules for each shift.
• Keep menus and wine lists up-to-date for managers.
• Report any shift issues to management.

Skills

Alcohol service (21+)

Education (HS diploma)

Supervisor experience

Food Handler Card

English communication

Basic math

Organization

Stress management

Upselling

Conflict management

Independent work

Teamwork

FOH standards knowledge

Equipment handling

POS experience

Education

High school diploma

Tools

Point-of-sale systems

Job description

King's Fish House wants to "Welcome You to the House that Seafood Built". With our embodiment of hospitality from the heart and spectacular seafood dishes to delight our Guests, come join our world-class team!

Competitive hourly rate $20 - $25 / hour depending on experience.

We keep it reel! Premium benefits, an amazing company culture, growth opportunities, and more! Are you hooked yet?

What do we bring to the table?

• Growth Opportunities
• Great training and commitment to promotions from within!
• Teamwork / Flexible Hours
• Education Reimbursement
• Generous Dining Discount
• Professionalism
• Productive Environment
• Strong company culture
• Delicious food in a beautiful restaurant!

The Front of House Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times. Supervisors are part of a fun, fast paced environment and will have multiple responsibilities from guest interaction, to expediting orders, to hands on service. This position is a step before our Management Training and is an opportunity for you to learn the business and grow your career.

Once hired, you will be trained to provide friendly, helpful and knowledgeable guest service that goes above and beyond at all times. You will be exposed to each workgroup and expected to understand our service standards in each to coach and support others as you execute a shift. You will contribute and excel in a team service environment.

Essential Qualifications

• Minimum of 21 years of age to serve alcoholic beverages with food.
• High school graduate, some college
• Any previous supervisor experience.
• Food Handler Card
• Ability to communicate in a satisfactory manner, both verbal and written English.
• Ability to compute basic mathematical calculations.
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
• Ability to suggestively sell menu items and beverages.
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment.
• Experience with Point-of-sale procedures.

Essential Job Fucntions

• Complete opening duties as assigned and to standard
• Record all necessary information/messages in legible writing on appropriate sheets.
• Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.
• Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.
• Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guests, supervisors and co-workers.
• Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Follow Manager’s instructions.
• Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.
• Guide the activities of the assigned assistants to ensure optimum service to Guests.
• Complete all closing reports as assigned and leave duty after reporting to Manager.
• Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
• Complete comp’s or voids as needed during the shift
• Follow maintenance program and cleaning schedule for each shift
• Update menus and wine lists for managers
• Notify management of any pertinent information related to shift activities.

Equal Opportunity Employer